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BSL - Technical Project Manager Role

Technical Project Manager

Job Type Full time

Who we are and what we do

Business Systems is the UK’s largest and most well-established Independent Enterprise Communications Solutions Provider covering Monitor & Compliance, Workforce Engagement Management and Cloud Communications. We have built a strong reputation for delivering complex projects to our global clients and have an impressive client list including The Bank of England, HSBC, and Shell.  We’ve been established for over 30 years and have offices in West London and the City of London.

As well as delivering & maintaining best in class capabilities from Enterprise vendors we also develop our own Products that help our clients on their digital transformation journey from on-premise to cloud platforms.  Our technical capabilities are complimented with strong client relationships which uniquely positions us to provide our clients with the best fit solution for their business.

Business Systems is large enough to have a strong reputation in Financial Services, Contact Centres and the Public Sector but is small enough that you will interact with senior managers and the leadership team daily as well as having the opportunity to make a big impact.

We believe our core values makes us what we are

People First – we know the importance of our people; People development, opportunity, motivation, and inclusivity are all critical pillars in our approach to People.

Expertise – we know our stuff and we bring a history of deep technical knowledge and combine it with an understanding of our client’s needs.

Collaboration – we work together internally and with clients. It’s the project (and how we run it), not the product that makes the difference.

Tenacity – we don’t give up no matter how difficult it becomes; we deliver on our promises.

Agility – we continually adapt, and we accept and build on change.

The role

As Technical Project Manager, you will be responsible for planning and overseeing Telecommunications projects to ensure they are completed as planned to scope, time and budget constraints. You will report directly to the Head of Project Management Office.

Ideally, we are looking for a candidate who has experience and technical knowledge in delivering Monitoring and Compliance, WEM and CCaaS projects.

Key Responsibilities:

  • Responsible for planning and overseeing Telecommunications projects to ensure they are completed in a timely fashion and within budget
  • Carry out monitoring and control activities to track the progress of the project
  • Identify and manage risks to ensure delivery is on time
  • Implement any necessary changes throughout the process
  • Report regularly to management and stakeholders
  • Taking ownership and managing problem sites (which may be an existing project, a support Customer with multiple issues or a key account) which warrant the need of a dedicated person to control, manage and resolve outstanding issues
  • Acting as an escalation point for any problems that may arise during installation
  • Ensuring that any company products are installed in an efficient, safe, and professional manner
  • Ensure that all project related reports are always kept up to date
  • Updating the relevant Account Manager or Sales Executive in relation to any technical or commercial issues that may delay the project implementation or sign off
  • Overall responsibility for production of Site Documentation for Sign Off informing the CSC that a system has gone “live”
  • Close the project – including evaluating successes and challenges
  • Establish and build a positive, communicative, and collaborative relationship with all other Business Systems teams
  • Providing input in key sales opportunities by assisting the Pre-Sales and Sales team
  • Provision of Project quotes when required
  • To represent Business Systems (UK) Ltd at customer meetings in a senior capacity


  • Excellent internal and external stakeholder management
  • Credible and confident communicator (written and verbal) at all levels
  • Demonstrable track record & skills/experience gained within a similar role
  • Ability to manage complex cross functional projects
  • Experience managing and mitigating risk
  • Great knowledge of project and change management
  • Innovative and self-motivated with the ability to work proactively using own initiative
  • Ability to cope well with pressure, assertive and adaptable

What else you get

We are a company that understands the importance of a work life balance. Our culture is one that focuses on our Values, People First, Expertise, Collaboration, Tenacity and Agility and we try to be as flexible and pragmatic as possible about how the work gets done.

We are a growing company that is pivoting itself more and more towards cloud deployment and to rapidly expand this capability. A company that is on a significant growth curve and is keen to take on new ideas and apply them within the team and the broader organisation.

What’s in it for you?

To work for a medium-sized company with a friendly and supportive culture where you can sense a genuine passion amongst employees to deliver great solutions and continue to grow.

Salary, benefits, working hours and place of work:

  • Competitive salary (dependant on skills and experience)
  • Annual leave starting at 25 days (plus bank holidays)
  • Life insurance
  • Pension Scheme (matched contribution up to 5%)
  • Private Medical Cover (upon successful completion of probation period)
  • Location:The successful candidate will be home based with travel to site meetings as required
  • Full time hours working 09:00 to 17:30 (including 1-hour unpaid lunch) Monday to Friday

If you are interested in applying for this position, please email our HR department at [email protected] with a covering letter and CV.