Key Features of the Genesys Cloud
With Genesys Cloud, you’ll enjoy an easy to use, all in one contact centre solution to deliver seamless customer experiences.
A omnichannel experience
Create fluid customer conversations and resolve issues quickly across digital and voice channels including web chat, email, SMS, messaging apps and co-browse and screen share.
Customer Self-service
Equip your customers with speech enabled IVR to resolve issues quickly, conversational voicebots to simplify customer journeys across channels and AI powered chatbots to provide 24/7 self-serve assistance.
Workforce Engagement
Monitor performance and support employee development to drive results, provide workforce managers with forecasts and schedules to improve efficiency and follow customer experiences for quality assurance purposes.
A omnichannel experience
Create fluid customer conversations and resolve issues quickly across digital and voice channels including web chat, email, SMS, messaging apps and co-browse and screen share.
Customer Self-service
Equip your customers with speech enabled IVR to resolve issues quickly, conversational voicebots to simplify customer journeys across channels and AI powered chatbots to provide 24/7 self-serve assistance.
developing
Monitor performance and support employee development to drive results, provide workforce managers with forecasts and schedules to improve efficiency and follow customer experiences for quality assurance purposes.
