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Public Sector Solutions

Business Systems offers a reliable range of public sector solutions, designed to ensure speedy evidence distribution for investigations, maintain call handling standards, as well as guarantee secure evidence capture.

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Accredited Suppliers of Public Sector Solutions

At Business Systems, we partner with many of the leading public sector solution providers, as well as developing our own software, to help public safety organisations comply with regulations and standards for the capture, retrieval and storage of mission-critical and evidential communications.  

With a strong heritage in public safety, our solutions are deployed across Government Bodies including the UK Visas and Immigration (UKVI) Team as well as contact centres across Emergency Services including Fire, Police, Ambulance Services and Air Traffic Control.  

As industry leading technology experts within the public safety sector, we are also listed as suppliers on Lot 13 of the Network Services 2 Framework and G-Cloud 12, as well as appointed suppliers on the SPARK DPS and Automation Marketplace Dynamic Purchasing Systems.

Workforce Management Solutions

An innovative range of Workforce Management technologies providing powerful forecasting and scheduling tools for all resource planning needs.

Mobile Call Recording Solutions

A range of Mobile Call Recording solutions that can be rapidly deployed within 48 hours which keep staff operational whilst working from home and meets business and compliance needs.

Back-Office Workforce Optimisation

Powerful Back-Office Workforce Optimisation software that ensures customer demands are met with intelligent work allocation and detailed real-time insight.

Interview Recording Solutions

Reliable and secure Interview Recording equipment, incorporating digital video and audio recording that allows remote and on-site interviews to take place.

Call Recording Solutions

A comprehensive range of Call Recording solutions which can be implemented on-premise or in the cloud, to ensure compliance, improve customer experience and improve employee performance.

Robotic Process Automation

Intuitive Robotic Process Automation solutions that automate repetitive, admin driven processes facing the human workforce, driving greater operational and cost efficiencies.

Call Quality Monitoring

A broad range of Quality Monitoring solutions which evaluate and report on agent calls and interactions to monitor performance,identify training needs and increase customer satisfaction.

Speech Analytics

Powerful Speech Analytics software which allows organisations to uncover valuable business insights to improve customer satisfaction, operational efficiency, and proactive risk management.

Business Intelligence

Advanced Business Intelligence (BI) technology, encompassing dashboard reporting, real-time reports, visual analytics, and performance management tools.

Real-Time Customer Feedback

Powerful software enabling organisations to gather real-time feedback from customers across any contact channel including phone, text, web, email, and social media.

Call Recording Management

Unique Call Recording Management solutions which consolidate voice data into central portal from multiple systems and vendors.

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