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Need Support? Tel: 020 8326 8300
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NICE Quality Management

Fully scalable call quality monitoring solution supporting multiple sites and delivers the capability to implement multi-faceted quality programmes designed to suit the needs of agents, supervisors, evaluators and managers.

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Support for and Upgrades for NICE Quality Management

NICE Quality Monitoring incorporates flexible recording rules and powerful query capabilities in order to capture calls and evaluate them with accuracy whilst providing insight into agent performance.

Moreover, NICE QM allows agents to access their own evaluations, listen to their calls, conduct self-evaluations and compare them to quality results to reveal gaps between agent and evaluator perception.

Coaching packages can be quickly assembled with voice and text comments and can also incorporate attachments like call clips, evaluations, reports and documents providing individualized learning sessions.

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Why Choose Business Systems?

Business Systems offers an independent and impartial approach to delivering Call Recording solutions. We partner with leading technology manufacturers such as NICE, Red Box, Calabrio and Verint. 

  1. Largest and most experienced team of Call Recording engineers in the UK
  2. 24-hour service facility with a 365-day support capability
  3. Ability to deliver Call Recording solutions globally with global support
  4. Independent approach allows us to recommend the best fit Call Recording solution for customers requirements 
  5. Over 30 years worth of experience in implementing and supporting Call Recording products 
  6. Partnerships with leading Call Recording manufacturers including NICE, Red Box and Verint