With the New Year almost upon us, it’s always a good time to reflect on the year gone by and channel some inspiration to help see us through the year ahead. That’s why we’ve put together a list of motivational customer service quotes that you’ll want to print out and stick on your office wall and perhaps even share with your team to help foster a positive attitude to kick start the New Year.
After much debate in the marketing office here at Business Systems, these are our top 10:
1. Your most unhappy customers are your greatest source of learning – Bill Gates
2. Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz
3. Where our focus goes, our energy flows. What are you focusing on? Is it positive or negative? Is it inside or outside of yourself? – Carolyn Blunt
4. Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity – Leon Gorman, CEO L.L.Bean
5. The best advertising you can have is a loyal customer spreading the word about how incredible your business is– Shep Hyken
Business and the Loyal Customer #business pic.twitter.com/7hjkl2AdUK — Shep Hyken (@Hyken) December 14, 2014
6. The customer experience is the next competitive battleground – Jerry Gregoire, CIO, Dell Computers
7. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better – Jeff Bezos, CEO of Amazon.com
8. Although your customers won’t love you if you give bad service, your competitors will – Kate Zabriskie
9. I challenge you to banish the word job, and replace it with responsibility – Jim Collins
10. When you interact with the customer you are not just the face of the company. To the customer, you ARE the company – Alf Dunbar
References:
http://www.forbes.com/sites/ekaterinawalter/2014/03/04/40-eye-opening-customer-service-quotes/
http://www.forbes.com/sites/ekaterinawalter/2014/03/04/40-eye-opening-customer-service-quotes/
https://twitter.com/CarolynBlunt/status/540328455444103168
http://www.customerservicemanager.com/101-inspirational-customer-service-quotes.htm
https://twitter.com/Hyken/status/544153106255052800
http://www.customerservicemanager.com/101-inspirational-customer-service-quotes.htm
http://www.slideshare.net/Desk/50-customer-service-quotes-you-need-to-hang-in-your-office-17322763
http://www.wow4u.com/customerservice4/index.html
http://www.dailybusinessquotes.com/category/jim-collins/
https://twitter.com/AlfYATD/status/539817552332210176
