Solutions AI & Automation Solutions

Conversational AI solutions

Conversational AI

Reduce contact centre costs and improve customer experience with AI-powered automation across voice and digital channels.

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Our Converstional AI solutions

Revolutionise CX with AI-driven conversations

Business Systems’ Conversational AI Solutions are designed to revolutionise customer experience and operational efficiency.

Automate routine enquiries

Handle high-volume, repetitive questions seamlessly.

99%+ voice accuracy

Deliver clear, human-like responses on every call.

24/7 availability

Provide instant support without increasing headcount.

Consistent service quality

Standardise experiences across channels.

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Our Converstional AI solutions

Operational efficiency & cost control

Deflect, shorten, and streamline contacts to free agents for higher-value work.

Call deflection

Reduce handling times with agentic routing.

Scale on demand

Handle peaks and multilingual traffic effortlessly.

Predictive staffing

Optimise workforce with real-time demand insights.

Lower operating costs

Improve first time resolution and reduce manual work.

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Better customer experiences

Fast, personalised conversations across voice, chat and digital.

Always-on support

Instant responses day and night.

Adaptive conversations

Evolve with each user’s behaviour.

Omnichannel consistency

Align tone and logic across channels.

Emotion-aware replies

Adjust style based on sentiment.

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Customer experience trends

Our Conversational AI solutions

Secure, compliant, enterprise-ready

Protect data while meeting industry regulations.

Enterprise-grade security

Encryption, authentication, and governance controls.

Regulatory compliance

Support GDPR, HIPAA, PCI DSS.

Ethical AI governance

Transparent, responsible, bias-aware automation.

Future-proof architecture

Scalable, self-adaptive; integrates with your stack.

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The impact

The business impact of Conversational AI

Lower costs

Automate up to 80% of enquiries; reduce manual workload.

Higher CSAT

Consistent, personalised support boosts satisfaction and loyalty.

Faster resolution

Shorter calls and deflection reduce handling times.

Revenue growth

Proactive upsell and retention via real-time insights.

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Conversational AI products

Teneo AI

Business Systems partners with Teneo.ai to deliver advanced conversational AI solutions. Together we provide scalable automation that improves efficiency, reduces costs, and transforms customer interactions across every channel.

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Best in class

We partner with the world’s leading technology providers, ensuring unbiased recommendations tailored to your needs.

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Expert partner

With decades of industry experience and expertise, we deliver measurable ROI and transformational results.

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Customer-centric

We align every solution with your business objectives, ensuring a seamless experience.

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Compliance first

Our solutions are built to meet the highest regulatory standards.

Frequently asked questions

Your answers

Conversational AI automates customer interactions across chat, voice, and digital channels using natural human-like conversations to enhance service speed, efficiency, and engagement. Agentic AI further optimises these interactions by dynamically learning and adapting to user behaviour.

Conversational AI does can reduce workload for human agents and enhance efficiency by automating high volume repetitive tasks. Agentic AI ensures that complex, nuanced conversations receive the best mix of AI-driven automation and human intervention.

Conversational AI reduces response times, enhances personalisation, and ensures 24/7 availability. With Agentic AI, interactions become more intuitive, contextual, and adaptive, leading to higher CSAT and NPS scores.

Yes! Our Conversational AI solutions integrate seamlessly with CRM platforms, CCaaS, workforce management systems, and existing AI investments, ensuring a unified, AI-driven customer engagement strategy.

Our AI solutions comply with GDPR, HIPAA, and PCI DSS regulations, ensuring secure encryption, authentication, and AI governance frameworks for enterprise-grade data security.

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Let’s transform your organisation together

Ready to enhance efficiency, drive customer satisfaction, and future-proof your operations?

Get in touch with our expert consultants to discover how Business Systems can help your organisation thrive.

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