Solutions AI & Automation Solutions

Proactive engagement

Proactive engagement

Anticipate Customer Needs and Deliver Exceptional Experiences. We empower organisations with AI-driven proactive engagement solutions that automate outbound interactions, reduce inbound demand, and strengthen customer relationships.

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Our proactive engagement solutions

Intelligent outbound notifications

Enhance customer communication with automated outbound messaging that keeps customers informed and engaged.

Automated appointment reminders

Reduce no-shows and improve scheduling efficiency

Proactive service updates

Reduce inbound queries by notifying customers before they reach out

Billing and payment reminders

Ensure timely payments and minimise customer effort

Automated customer journeys

Full Automate over 90% of customer journeys

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Our proactive engagement solutions

AI-driven customer segmentation

Leverage AI-powered insights to identify high-value customers and personalise engagement strategies.

Predictive analytics

Anticipate customer needs based on behaviour and preferences

Targeted messaging

Deliver the right message at the right time, increasing relevance

Customised promotions and offers

Drive retention with proactive, personalised engagement

Lifecycle-based engagement

Tailor interactions based on customer journey stage for optimal retention

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Our proactive engagement solutions

Self service optimisation

Reduce contact centre demand with intelligent self-service solutions that proactively guide customers to the best resolution.

AI-powered chatbots & voice assistants

Automate responses for common queries

Context-aware self-service portals

Deliver instant, accurate support across channelsc

Smart call routing & deflection strategies

Improve efficiency and reduce wait times

Automated knowledge base recommendations

Serve relevant articles or FAQs based on user intent

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Predict customer intent

Real-time intent detection

Leverage AI-driven insights to predict customer intent and provide proactive support before issues escalate.

Proactive engagement triggers

Reach out to customers before they experience friction

Customer sentiment analysis

Adjust engagement strategies in real-time based on tone and context

Personalised support interventions

Help customers navigate issues before they become problems

AI-powered churn prediction

Identify at-risk customers and take proactive steps to improve retention

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The impact

The business impact of proactive engagement

Reduce inbound contact volumes

Prevent avoidable calls, emails, and live chat requests with proactive outreach

Boost customer satisfaction

Solve issues before they arise, reducing frustration and improving CX

Drive operational efficiency

Enhance engagement and trust through personalised interactions

Increase customer retention & loyalty

Lower inbound demand while cutting service costs.

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Proactive engagement products

NICE CX One Proactive AI Agent

Anticipate customer needs with AI-driven proactive engagement. Reduce costs, prevent issues before they arise, and deliver seamless journeys across every channel.

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Best in class

We partner with the world’s leading technology providers, ensuring unbiased recommendations tailored to your needs.

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Expert partner

With decades of industry experience and expertise, we deliver measurable ROI and transformational results.

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Customer-centric

We align every solution with your business objectives, ensuring a seamless experience.

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Compliance first

Our solutions are built to meet the highest regulatory standards.

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Let’s transform your organisation together

Ready to enhance efficiency, drive customer satisfaction, and future-proof your operations?

Get in touch with our expert consultants to discover how Business Systems can help your organisation thrive.

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