Solutions

AI & Automation Solutions

AI that streamlines workflows and enhances CX

We don’t just implement technology – we deliver tailored, outcome-driven AI & automation solutions that enhance efficiency, elevate customer experience, and drive measurable business results.

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As your operational transformation partner, Business Systems ensures every AI-driven solution is aligned to your business goals, seamlessly integrates with existing systems, and delivers tangible value. Whether you need conversational AI to deliver great customer experiences and automate interactions in any channel, provide contact centre colleagues with real time AI based interaction guidance, or automated omni channel proactive engagement to drive better customer engagement, our solutions provide best in class, scalable, future-ready customer contact operations.

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Our AI & automation solutions

Proactive engagement

Leverage AI-powered proactive automation to engage customers at the right moment, creating brand loyalty and reducing inbound demand while improving experience.

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Outbound notifications

Intelligent outbound notifications to reduce inbound queries

Customer segmentation

AI-driven customer segmentation for personalised engagement

Adaptive journey strategies

That optimise self-service adoption and reduce workload

AI orchestration platform

Consistency and efficiency in every channel with a single AI orchestration platform

Our AI & automation solutions

Conversational AI

Empower your contact centre with Agentic AI—intelligent, self-learning AI that adapts, interacts, and evolves to deliver seamless, human-like customer experiences across voice and digital channels.

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Agentic AI with advanced NLP

Enabling natural, context-aware conversations that feel truly personalised with over 99% precision

Reduce contact centre costs

With large scale automation and intelligent call routing for maximum operational efficiency

Automated conversations

Natural language automated conversations in customer preferred channels

Protecting data

Highly secure and configurable to protect you and your customers data and privacy

Our AI & automation solutions

Real-time interaction guidance

Empower agents when they need it most with AI-driven insights and live coaching to optimise every customer interaction.

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AI-powered

AI-powered agent assist for better decision-making

Sentiment analysis

Sentiment analysis for real-time customer insights

Context-aware

Context-aware recommendations to enhance agent performance

Vulnerable customer support

Adhere to compliance guidelines and improve vulnerable customer support

Features and benefits

How AI & automation benefits your business

Empower agents when they need it most with AI-driven insights and live coaching to optimise every customer interaction.

Reduce operational costs

Automate high-volume, repetitive tasks, reducing reliance on human agents

Enhance customer experience

Improve speed, accuracy, and personalisation across all interactions.

Increase efficiency

Streamline workflows, reduce call handling times, and optimise agent performance.

Effortlessly scale operations

Grow your Contact Centre without hiring additional agents

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A proven process for AI success

Our partnership approach ensures every AI solution is aligned to your business objectives and delivers tangible ROI.

01

Discover

We work closely with your teams to understand your business, technology landscape, and customer challenges.

02

Design

We create a tailored AI roadmap, ensuring all solutions integrate seamlessly with your operations.

03

Deliver

We handle the end-to-end solution implementation, training, and change management to ensure seamless adoption.

04

Perform

We monitor and optimise your AI solution post-launch to ensure sustained success. By analysing real-time performance data, we refine workflows and models, helping you continuously improve outcomes and maximise ROI.

05

Transform

Our partnership is not a one-time project—it’s an ongoing journey. We help businesses continuously optimise with bespoke solutions that scale and innovate.

Our other solutions

Solutions

Our solutions are designed to enhance customer experience, streamline operations, and ensure compliance. Our solutions deliver measurable impact.

Workforce engagement management

Forecast accurately, schedule efficiently and empower teams with real-time performance insights.

CX management

Deliver seamless, omnichannel customer journeys with scalable cloud platforms and integrated tools.

Monitoring & compliance

Record, archive and govern all communications securely to ensure compliance and reduce risk.

Supporting Leeds Building Society with Colleague Engagement

"The Business Systems team really work in partnership with you, as an extension of your team, and they go the extra mile to make sure we are happy and everything fits the brief"

Erweena Humpherson

Operational Optimisation Manager @ Leeds Building Society

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Experian® drive business change and customer retention with Analytics

"Business Systems helped us get the implementation right which was all important because this is not a one-off project; it’s a sustainable step-change to our business process."

Chris Barkataki

Strategy Manager, Experian

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Tier One Bank

Interaction Analytics – Driving Service Excellence

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Equiniti

Equiniti Speech Analytics

"Using Nexidia Speech Analytics has really helped us gain insight into the way our customers interact with us. It has enabled us to really listen to our customers, gain feedback from their calls and enhance our ability to deliver a positive memorable experience."

Gareth Wallis

Continuous Improvement and Insight Manager, Equiniti

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Home Group’s WFM Transformation

"We feel that we have been fully supported by the team at Business Systems. It wasn’t a case of ‘Here you go, plug it in’, I was supported throughout in the implementation phase, and beyond. The whole process has been absolutely fantastic."

Gavin Rogerson

Resource Planning Manager

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Hastings Direct – NICE CXone Cloud Contact Centre Solution

"Business Systems played a vital role in helping Hastings Direct deliver the platform. No other NICE partner could have helped us do what they did."

Lisa Irons

Head of Operational Transformation

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Best in class

We partner with the world’s leading technology providers, ensuring unbiased recommendations tailored to your needs.

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Expert partner

With decades of industry experience and expertise, we deliver measurable ROI and transformational results.

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Customer-centric

We align every solution with your business objectives, ensuring a seamless experience.

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Compliance first

Our solutions are built to meet the highest regulatory standards.

Frequently asked questions

Your answers

AI-driven automation improves efficiency, customer satisfaction, and cost savings by streamlining processes and enhancing customer interactions.

Sectors such as financial services, healthcare, retail, and contact centres can leverage AI to automate operations and improve customer experience.

AI enables real-time, personalised customer interactions, faster response times, and intelligent automation of routine queries.

From AI-powered chatbots and voice automation to predictive analytics and agent guidance, AI solutions help businesses optimise workflows and customer engagement.

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Unlock the power of AI driven customer experience solutions

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