AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Workforce management software
Ensure the right people are in the right place at the right time. AI-powered forecasting, real-time scheduling, and shift automation help you optimise resources and manage demand fluctuations efficiently.
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue Light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial Services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & Leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
Supporting Leeds Building Society with Colleague Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
Interaction Analytics – Driving Service Excellence
The bank identified that they didn’t have sufficient visibility and insight into their calls. Although they could obtain information from their agents, they felt they were lacking in data regarding the customer experience.
We’re a people-first business driven by purpose, not just process.
At Business Systems, you’ll join a supportive, curious and ambitious team that’s passionate about solving problems, innovation and making a genuine difference to our customers. Whether you’re starting out or looking to grow your career, we offer a place where your ideas are heard, your growth is supported, and your work matters.
We don’t currently have any roles at this time, but please feel free to reach out to us.
We offer more than just a role – we offer the chance to shape the future of customer experience. With hybrid working, clear progression paths and a warm, collaborative culture, we’re proud to be a place where people can thrive. If you’re looking for meaningful work with real impact, you’ll feel at home here.
Exciting projects
Opportunities to work on exciting, high-impact projects with exciting clients
Self improvement
A culture that encourages innovation, collaboration, and continuous improvement
Support
Ongoing learning, mentorship and development support
Collaboration
A friendly, collaborative team that values your voice
We’re more than a workplace – we’re a team that values curiosity, collaboration, and ambition. At Business Systems, you’ll find opportunities to learn, contribute, and make an impact from day one.
Never a dull day
From solving new challenges to exploring the latest technology, every day brings something different.
Support to succeed
Managers and mentors are committed to helping you grow, develop skills, and shape your career path.
In it together
We believe the best results come from working as one team – supporting each other and celebrating success together.
Rewards that matter
Your hard work is recognised with benefits and rewards that reflect your contribution and value.
We partner with the world’s leading technology providers, ensuring unbiased recommendations tailored to your needs.
With decades of industry experience and expertise, we deliver measurable ROI and transformational results.
We align every solution with your business objectives, ensuring a seamless experience.
Our solutions are built to meet the highest regulatory standards.
At Business Systems, you’ll work with leading organisations on transformative CX and technology projects. Grow your skills, collaborate with experts, and thrive in a people-first culture.