How to keep your employees fully operational from home during the Coronavirus outbreak The recent global challenge surrounding Coronavirus is adding pressure on organisations to remain operational whilst safeguarding their employee’s welfare. The outbreak in the UK has highlighted the need for all organisations to introduce additional systems and processes around contingency planning, which previously were not such a high priority. Rapidly deployable solutions to support remote working: Route Communications To Employees Regardless of Location OPEX Enterprise allows organisations to route communications to employees regardless of their location. With more employees now having to work from home, cloud communication solutions can avoid any disruptions to customers by simply intercepting a call in the cloud and routing it to an employee’s mobile or landline, whilst ensuring the call is recording in line with business processes. In addition, managers can maintain visibility of all communication activity both in and out of their organisation and manage these in real-time across all employees, departments, teams and locations. How OPEX Enterprise can help your business: Limit disruption to your customers Enable employees to work safely from their home in the eventuality of self-isolation Route all calls directly from your current telephony to your agents mobile or home landline Additional Benefits: Maintain visibility of all communication activity, both in and out of the organisation Manage communications in real time, across employees, departments, teams and locations Record calls directly in the cloud Ensure Your Employees Are Meeting Compliance Mobile Call Recording provides an opportunity for organisations to ensure their staff are operational when working from home whilst still being able to meet regulatory compliance. Effective Mobile Call Recording solutions that can be deployed in days include: SIM based Mobile Call Recording App based recording (including WhatsApp and WeChat recording) How Mobile Call Recording can help your business Keep your staff operational Meet compliance regardless of location 100% uptime Additional Benefits: Rapid deployment No IT requirements for setup Telephony/Handset Agnostic Flexible with on-demand call recording Security guaranteed: calls stored in a secure web interface Who is this technology for? Anyone that must remain operational even though staff are working from home and/or record business calls, such as: Financial Services, Contact Centres and Public Sector to name a few. Why you should act now Four firms based in central London have now asked their staff to work from home as a precaution against Coronavirus. – Chevron have asked more than 300 staff not to come into their Canary Wharf office. Crossrail and OMD have also told staff to work from home and most recently Deloitte’s, where one of their staff was tested positive for Covid-19. As more and more companies across London start feeling the effects of the Coronavirus spread, the urgency to take action and have contingency systems in place will become a top priority for many organisations, with up to a fifth of UK workers estimated to be off sick, at the same time. Share this on socials
Advice Hub 15 December, 2021 Top Tips from a Call Recording & WFO Engineer Many organisations implement and manage a call recording or Workforce Optimisation (WFO) solution. These solutions can help improve the customer experience, ensure compliance and reduce operating costs. When the right solution is implemented, organisations then need to ensure it is managed by the right supplier who will understand specific requirements. Related Content [Whitepaper}Top Tips To
Advice Hub 2 September, 2021 A Guide To Microsoft Teams Call Recording Compliance With the emergence and acceptance of homeworking, organisations are now constantly on the lookout for solutions to help them remain compliant. And Microsoft Teams Call Recording is among those solutions. Microsoft Teams as a platform has transformed the way millions of organisations work. It has enabled Team communications, supporting internal and external collaboration. With one
Advice Hub 14 June, 2021 Why it’s Vital to Maintain Data Integrity for Compliance Purposes when Migrating Legacy Voice Recordings As voice recording systems reach end of life, banks must find a way to preserve the recordings and the voice data integrity, so they remain accessible for regulatory retrieval purposes. The typical approach involves migrating the legacy voice recordings into a new voice recording system which can be a bit like putting a square peg
Advice Hub 12 May, 2021 Call Recording Support – What you should be receiving Call Recording Support – What You Should Be Receiving From Your Supplier Many organisations such as Financial Institutions or Contact Centres implement and manage call recording solutions to ensure compliance, improve the customer experience and reduce business costs. For contact centres, for example, call recording plays an important role in their call centre software operations.
Advice Hub 18 March, 2021 IVR – Interactive Voice Response What is IVR Technology? Interactive Voice Response (IVR) is a telephony menu system that allows the customer to interact with a company without the presence of an agent. The IVR will use touchstone buttons on the customer’s telephone where they will press the keypad in accordance with the service they require. The call will then
Advice Hub 3 March, 2021 Workforce Management ROI Calculator Use this simple Workforce Management (WFM) ROI calculator to understand potential savings that could help transform your workforce planning and resource planning contact centre operations.
Advice Hub 24 February, 2021 Wordwatch: A Multivendor Centralised Voice Recording Replay Portal for Financial Compliance A MULTIVENDOR CENTRALISED VOICE RECORDING REPLAY PORTAL The Financial Services Industry As businesses and organisations across Europe were racing to get to grips with the new GDPR data protection and privacy regulations, the financial services industry had another piece of seismic data legislation to contend with. Under EU law, certain areas of the financial industry
Advice Hub 24 February, 2021 Decrypting Mobile Call Recording Business Systems’ Will Davenport gives an expert overview of the Mobile Call Recording technologies available for Financial Institutions With MiFID II stating the need to keep records of all telephone conversations and electronic communications intended to result in a transaction, even if the actual transaction never materialises; mobile call recording is once again under the spotlight. In 2009,