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Announcing our Customer Case Management Portal

2 min read
Author Scott Miller
Date Apr 4, 2013
Category The Monitor

If you currently have a maintenance contract with Business Systems to support your call recording, analytics or workforce management system, then we have some good news! We have just launched our customer case management web portal to give you more control and visibility of your support cases and how they are being managed.

How will it benefit you? As well as logging cases online, attachments such as screen grabs can be added and you can keep updated on the progress of your case by viewing any updates posted by engineers, you will also have visibility of any previously closed cases. This will allow you to more effectively track our performance and ensure we are delivering against the agreed SLA.

Calling the Customer Service Centre (CSC) is still best option for Urgent Cases
Customers can still call the CSC to log faults and raise cases and if your case is urgent, we highly recommend that this is still your first means of contact.

Contact us now or call 0800 458 2988 to find out how to activate this service for your organisation.