Compliant call recording

Capture, store and retrieve calls securely to ensure compliance, improve service quality, and protect your business.

Our call recording solutions

Secure, compliant call recording

Capture every interaction in line with the latest regulatory standards.

All modalities

Record calls across VoIP, landline, mobile and cloud channels

Encryption and RBAC

Automatically tag and encrypt calls with role-based access controls

Regulatory compliance support

Support compliance with FCA, MiFID II, PCI DSS, GDPR and ISO27001

Flexible storage options

Store securely on-premise or in the cloud, with custom retention policies

Our call recording solutions

Rapid search, playback & export

Locate and retrieve recordings in seconds—no matter the volume.

Smart filters

Smart search filters by agent, date, number, or keywords

Replay and export

Replay, download or export calls for investigations or training

Evidence packs

Build evidence packs for disputes or audit trails

Accelerate response times

Speed up compliance response times with automated workflows

Our call recording solutions

Real-time monitoring & Quality assurance

Improve service levels through proactive oversight.

Live listening for coaching

Listen in to live calls for coaching and quality control

Keyword flag

Automatically flag keywords or phrases for review

Analytics ready

Integrate with speech analytics for deeper insight

Track consistently

Track performance, script adherence and customer experience

Our call recording solutions

Integration with CRM, telephony & compliance systems

Connect call recording into your full tech stack.

Integration with CCaaS and CRM

Seamless integration with your CRM, CCaaS or telephony platform

Link to case notes

Link recordings to case notes or customer records

Compliance workflows

Align with communications governance and compliance workflows

Unified reporting

Simplify reporting with cross-platform visibility

The impact

The business impacts of call recording solutions

Reduced risk

Maintain auditable records.

Better quality

Coach from real evidence.

Faster disputes

Resolve issues swiftly.

Customer trust

Demonstrate robust controls.

Call recording products

Microsoft Teams Recording

Compliantly record and archive all Teams calls, meetings, and chats – ensuring secure data governance, regulatory compliance, and business continuity.

NICE Engage Platform

Compliantly capture and manage interactions across all channels with a scalable, secure, and analytics-ready recording platform.

NICE Inform

Trusted, compliant recording and evidence management for mission-critical communications, ensuring accuracy, transparency, and operational continuity.

NICE NTR-X

Next-generation recording platform for hybrid and regulated environments. Capture, store, and manage interactions across channels with elastic scalability and built-in compliance.

Verint Financial Compliance

End-to-end compliance recording for financial services. Ensure regulatory alignment, capture all communications, and simplify investigations with advanced search and replay.

Verint Intelligent Recording

Capture, archive, and retrieve calls and digital interactions across all channels while ensuring compliance and improving performance visibility.

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Best in class

We partner with the world’s leading technology providers, ensuring unbiased recommendations tailored to your needs.

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Expert partner

With decades of industry experience and expertise, we deliver measurable ROI and transformational results.

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Customer-centric

We align every solution with your business objectives, ensuring a seamless experience.

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Compliance first

Our solutions are built to meet the highest regulatory standards.

Secure every call. Simplify compliance. Protect customer trust.

Speak to our specialists today and discover how Business Systems’ call recording software can help you improve oversight, ensure compliance, and strengthen customer experience.

Frequently asked questions

Your answers

Call recording software captures voice interactions between customers and employees, storing them securely for quality assurance, compliance, training, and dispute resolution.

Yes. Our solutions support GDPR by offering encrypted storage, role-based access, automated retention rules, and full audit logs for every recording.

Absolutely. Recorded calls provide insight into service quality, allow for coaching and QA reviews, and help resolve complaints more efficiently.

Call centre recording systems are widely used in financial services, utilities, healthcare, public sector, retail, and any industry with regulatory or customer experience obligations.

Yes. Our call recording software integrates with popular CRMs, CCaaS platforms, and analytics tools to link recordings to customer records and workflows.

Yes. Our solutions support VoIP, cloud-based, on-premise, and hybrid telephony environments with seamless integration.

Get in touch

Let’s transform your organisation together

Ready to enhance efficiency, drive customer satisfaction, and future-proof your operations?

Get in touch with our expert consultants to discover how Business Systems can help your organisation thrive.

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