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Contingency Planning for the Olympics

3 min read
Author Scott Miller
Date Feb 29, 2012
Category Call Recording Advice

With the Olympic games scheduled to run from 27 July to 12 August and the Paralympic games ending on September 9th the forward thinkers at Business Systems have highlighted the following steps being taken to ensure our service and support operation will run on a ‘business as usual’ basis.


Public transport hotspots have been identified and engineering journeys will start earlier where required to ensure prompt onsite arrival.

Home Working

If movement becomes restrictive, home working contingencies will be implemented for select engineers to support customers who have opted for our remote support service.

Installations & Non-Business Critical Work

Will be scheduled to occur before or after the games where practical.


Will be reviewed in advance with time factored in for delays and suppliers will be asked to provide their own contingency plans.


Minimum required resource levels have been identified to ensure continuity of service throughout the duration of the games.


Conference calls or web conferencing will be encouraged to minimise non-essential travel of engineers.

If you don’t already have a support contract with Business Systems or your existing one is up for renewal, please contact us now or call us on 0800 458 2998 to ensure you benefit from our forward planning. 

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