As NICE bring the curtain down (figuratively speaking) on the Wordnet 3 we say goodbye to one of the longest running shows in Call Recording history, – bravo, encore and jolly well done! Okay, now let’s move on:- So you have a Wordnet (Series 1, 2 or 3), all of which are now obsolete, what are your options? In short, whatever you want them to be. Because Business Systems has stockpiled spares for all of these models, we are offering continued support to our Wordnet customers for the foreseeable future. Now that the heat has been taken out of the emergency what should you do? – well there are two general routes forward. The first and the most sobering to address is where systems are relatively new and still have a high residual value, clearly you don’t want to throw away perfectly good kit and you don’t have to. BSL’s product team have some really sweet add-on applications that will enhance your Wordnet’s functionality, making them more productive and adding years to their useful lives. The second route and certainly the easiest is the replacement of older systems that have well and truly paid for themselves. In this case BSL have an excellent choice of upgrade paths to suit any application requirement and budget. For our fact sheet on ‘What to do with Wordnet?’ containing information on all options including upgrade details and pricing, email us on [email protected] Written by: Business Systems UK
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Blog 20 November, 2025 5 Ways Proactive AI Can Reduce Manual Workload in Contact Centres Contact centres today face a familiar challenge: maintaining exceptional service while managing high volumes, rising costs, and limited resources. Agents are spending valuable time on repetitive, manual work instead of focusing on complex, high-value interactions that truly build customer loyalty. This is where Proactive AI makes a measurable difference. By combining automation with intelligence, it