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Improving contact centre performance – presentation videos

2 min read
Author Business Systems UK
Date Dec 1, 2011
Category The Monitor

Covering topical issues such as PCI compliance, the advent of social media and delivering cost savings through the implementation of Analytics technologies, Business Systems Annual Conference attracted over 390 delegates last November.

Incorporating presentations delivered by industry experts from the ICS and PPF, the conference also provided key insights on the latest technologies from companies breaking new ground.

BT’s customer experience futurologist, Nicola Millard provided a seasoned, high energy keynote speech on her latest research tackling the economic climate, changing customer needs and the adoption of new technology infrastructures.

End user case studies were provided by Aviva General Insurance who are literally re-defining the role of planning within their contact centre, whilst Orbit Group shared their understanding of the challenges surrounding achieving PCI compliance.

View the Presentation Videos Now Online!