Communication solutions for government & public sector

Explore government communication solutions from Business Systems. Enhance security, efficiency, and compliance across public sector agencies.

Talk to us

Strategy

Modernising government contact centres through secure, efficient communications

Government agencies need reliable, accessible, and compliant services. Business Systems delivers tailored solutions – from omnichannel support and AI automation to compliant recording and workforce tools – helping you enhance citizen engagement and operate efficiently.

Delivering security, compliance & citizen-centric service

As a trusted transformation partner, we help public sector teams achieve operational excellence through a strategic, outcome-driven model. Whether you’re looking to modernise your contact centre, expand digital channels, ensure secure communication governance, or meet data protection standards, our solutions deliver efficiency, accessibility, and citizen trust.

Talk to us

Solutions

Solving government & public sector contact centre challenges

Government agencies handle sensitive information and must meet public sector compliance frameworks, including GDPR, ISO 27001, and government cloud standards.

Communications governance and compliance archiving

Secure, tamper-proof interaction capture across voice and digital.

Call recording

Talk to us

Solutions

Improving service efficiency with fewer resources

Public sector contact centres are under pressure to do more with less—reducing handling times and resource dependency without compromising service quality.

AI-powered self-service

Automate citizen queries, form requests, and FAQs to reduce pressure on teams.

Smart routing & agent assist

Ensure calls are directed to the right departments and agents receive in-the-moment support.

Workflow automation

Speed up form processing, ID checks and routine data capture.

Real-time performance analytics

Monitor operational performance to allocate resources more effectively.

Talk to Us

Solutions

Enhancing citizen experience across channels

Citizens expect efficient, accessible support—whether reporting an issue, requesting information, or accessing services.

Omnichannel support

Enable voice, chat, email and SMS support, all in one platform.

Proactive citizen updates

Use automation to send appointment reminders, service updates, or alerts.

AI-powered personalisation

Recognise repeat callers and tailor communication across channels.

Accessibility-first design

Ensure services are inclusive and WCAG-compliant.

Talk to us

Solutions

Supporting agent performance in high-demand environments

Public-facing roles come with high stress, complex queries, and increasing demand for empathy and efficiency.

Workforce management & forecasting

Predict demand and schedule accordingly.

Real-time coaching and feedback

Identify and support vulnerable customers. Provide in-interaction guidance that empowers agents when they need it most.

Training, gamification & development tools

Build staff resilience and improve service quality.

Real-time dashboards

Identify agent support needs and track KPIs.

Talk to us

Transforming public sector contact centres: A strategic approach

Business Systems supports public sector organisations through a structured, outcomes-focused transformation model, ensuring compliance, service excellence and measurable results.

01

Discovery

Understanding Public Service Needs

What We Do:

  • Stakeholder Engagement & Departmental Workshop
  • Workflow Audits & Technology Reviews
  • Citizen Journey Mapping
  • Transformation Roadmap Planning
02

Design

Tailored Solutions for Government Contexts

What we do:

  • Public Sector Omnichannel Frameworks
  • Seamless Integration with Government Platforms
  • Compliance-First Architecture
  • Accessibility & Inclusion Standards
03

Deliver

Smooth Implementation & Secure Deployment

What we do:

  • Hands-On Project Management
  • Staff Onboarding & Change Enablement
  • Best Practice Execution & Agile Rollout
  • Security and Compliance Assurance
04

Perform

Continuous Service Optimisation

What we do:

  • Regular Account Management & Strategic Reviews
  • Real-Time Monitoring & Insights
  • Proactive Optimisation & Efficiency Recommendations
05

Transform

Future-Proofing Service Delivery

What we do:

  • Cloud Migration & Emerging Tech Adoption
  • Scalable Infrastructure for Growth
  • Ongoing Innovation Strategy

Our solutions

Relevant solutions

Our solutions are designed to enhance customer experience, streamline operations, and ensure compliance. Whether you’re looking to leverage AI for automation, optimise workforce management, or implement robust compliance measures, our solutions deliver measurable impact.

Monitoring & compliance

Ensure regulatory compliance and communications governance with industry-leading solutions

CX management

Deliver exceptional customer experiences with cloud-based contact centre platforms.

AI & automation

Transform your customer interactions with cutting-edge AI-driven solutions that enhance efficiency and engagement.

Supporting Leeds Building Society with Colleague Engagement

"The Business Systems team really work in partnership with you, as an extension of your team, and they go the extra mile to make sure we are happy and everything fits the brief"

Erweena Humpherson

Operational Optimisation Manager @ Leeds Building Society

Read the case study

Experian® drive business change and customer retention with Analytics

"Business Systems helped us get the implementation right which was all important because this is not a one-off project; it’s a sustainable step-change to our business process."

Chris Barkataki

Strategy Manager, Experian

Read the case study

Tier One Bank

Interaction Analytics – Driving Service Excellence

Read the case study

Equiniti

Equiniti Speech Analytics

"Using Nexidia Speech Analytics has really helped us gain insight into the way our customers interact with us. It has enabled us to really listen to our customers, gain feedback from their calls and enhance our ability to deliver a positive memorable experience."

Gareth Wallis

Continuous Improvement and Insight Manager, Equiniti

Read the case study

Home Group’s WFM Transformation

"We feel that we have been fully supported by the team at Business Systems. It wasn’t a case of ‘Here you go, plug it in’, I was supported throughout in the implementation phase, and beyond. The whole process has been absolutely fantastic."

Gavin Rogerson

Resource Planning Manager

Read the case study

Hastings Direct – NICE CXone Cloud Contact Centre Solution

"Business Systems played a vital role in helping Hastings Direct deliver the platform. No other NICE partner could have helped us do what they did."

Lisa Irons

Head of Operational Transformation

Read the case study
outsourcing_12217131

Best in class

We partner with the world’s leading technology providers, ensuring unbiased recommendations tailored to your needs.

deal_5412708

Expert partner

With decades of industry experience and expertise, we deliver measurable ROI and transformational results.

user-centered_14014390

Customer-centric

We align every solution with your business objectives, ensuring a seamless experience.

checklist_18896524

Compliance first

Our solutions are built to meet the highest regulatory standards.

Frequently Asked Questions (FAQs)

They help agencies deliver faster, more accessible, and secure services to the public—while reducing operational costs and ensuring compliance with strict data and communications governance frameworks.

Solutions including omnichannel platforms, compliant call recording, AI-powered automation, and workforce optimisation tools are ideal for government use, providing scalability, security, and better citizen outcomes.

Yes. Our platforms are fully aligned with GDPR, ISO 27001, public sector cyber security frameworks, and government cloud requirements, ensuring compliance and secure handling of sensitive data.

We provide ongoing account management, performance analysis, optimisation guidance, and access to expert consultants, ensuring your solutions evolve with citizen needs and policy changes.

Speak to our experts today and discover how Business Systems can help you modernise your government contact centre with secure, accessible, and citizen-focused communication solutions.

Get In Touch

Elevate customer experience while ensuring compliance

Speak to our experts today and discover how Business Systems can transform your organisation with customer centric solutions that improve CX, improve operational efficiency and support regulatory compliance.

Tell us a bit about yourself