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Planning for a flu pandemic with remote technical support

4 min read
Author Business Systems UK
Date Jul 5, 2009
Category Call Recording Technology

Picture this, a member of staff or worse still a contractor comes in to your offices just days before they are diagnosed with a suspected case of swine flu. Before you know it the aircon system has spread the virus and a significant percentage of your workforce are unable to come in to the office and perform their day-to-day role.

This is a typical scenario many of our customers have been planning for the last few months and as part of that process have been asking Business Systems for advice on how to minimise the effect of workforce disruptions whilst supporting their swine flu contingency plans.

One of the key tools we have in our kit bag is our remote technical support service, this enables our engineers to remotely monitor the call recording systems we installed on your site, diagnose faults and in many cases fix those faults without having to visit your premises. Not only are your staff protected from the risk of any engineers contributing to the health problem, but we reduce the likelihood of any of our own staff contracting the virus and impacting our own capability to maintain service levels.

Many of our existing clients already have this functionality in place and have found that full fault diagnosis can be carried out to a greater level than achieved by phone and with a 40% remote fix rate, faster fault resolution is achievable.

As a result of implementing this solution, clients are experiencing reduced downtime and better service levels, which are welcome at any time, whilst less of their technical resource is tied up unnecessarily supervising unjustified onsite visits.

The solution provided is secure and audited with controlled access possible via VPN or in accordance with your most stringent security requirements. For those businesses who want to maintain business critical services during any kind of outage, this support option should be seriously considered.
If you want to find out more about how we can support your call recording technology, feel free to contact us: 0800 458 2988, [email protected]