Business Systems and Motorway have achieved recognition as joint finalists in The Forum Awards 2024, within the Partnership category. The Forum Awards are renowned as a benchmark for excellence within the Resource Planning and Contact Centre industries, acknowledging remarkable achievements within this dynamic space. The ‘Partnership Award’ celebrates collaborations that redefine industry standards and showcase a shared commitment to innovation and success. Business Systems and client, Motorway, earned their nomination for a collaborative project where Business Systems played a pivotal role in assisting Motorway exceed optimisation goals within their contact centre. This involved the careful selection and implementation of a new Workforce Management (WFM) System, ensuring Motorways maximised the potential of this technology. With Business Systems’ expertise and support, Motorway realised truly significant savings in the contact centre and an outstanding return on their investment. Results of the collaboration included a 13% reduction through scheduled adherence and WFM processes, and a substantial decrease in manual admin tasks and annual leave processing, resulting in a 23% saving in planners and team leaders. Neil Draycott, Head of Solutions and Architecture at Business Systems commented: “We are delighted to be named finalists in the Partnership category at the upcoming Forum Awards alongside our much-valued client, Motorway. An achievement that highlights the exceptional relationship between our organisations and Business Systems’ commitment as a trusted advisor in fostering strategic partnerships that deliver transformative results for our clients.” Cameron Croxson, Head of Workforce Planning at Motorway commented: “Business systems aligned to our goals and objectives in optimising operations. Not only assisting Motorway in selecting the best Workforce Management solution for us, but also playing a critical role in ensuring we extracted the maximum benefits. Supporting us throughout the configuration, development, and go-live phases and providing continued on-going support. This award highlights Business Systems as a key strategic partner.” For the full list of finalists, click here. The winners will be announced on April 23rd 2024. Share this on socials
Press 23 April, 2025 Business Systems Shortlisted at the 2025 Comms Business Awards We’re excited to share that Business Systems has been shortlisted for ‘Large Reseller of the Year’ at this year’s Comms Business Awards. The Awards celebrate outstanding performance and innovation across the UK’s technology channel – and being recognised as a finalist reflects the progress we’ve made in helping organisations transform their customer experience and
Press 27 February, 2025 Business Systems Ltd appoints Andrew Jacobs as Managing Director Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it continues to drive forward its strategic growth in the contact centre sector. Having served as Chief Architect and successfully managing the company’s operational and technical functions, Andrew
Press 25 November, 2024 Home Group transforms contact centre operations with the help of Business Systems Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations. After a thorough evaluation, Home Group selected Business Systems Ltd, leveraging the Crown Commercial Framework, to implement
Press 25 November, 2024 Motorway and Business Systems Ltd scoop the Partnership Award at The Forum 2024 Awards Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the winners of the Partnership Award at The Forum’s prestigious 2024 Awards. The Forum, which is focused on raising standards in customer operations, hosts the annual awards to showcase successful initiatives in customer operations. It includes recognising innovation and best
Press 25 November, 2024 IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies IPC, a premier communications and compliance solutions provider has announced a strategic partnership with Business Systems Ltd (“BSL”), a leading provider of compliance and customer experience solutions, to support organisations to future proof their data management strategies. IPC has added Wordwatch, Business Systems’ cutting-edge Communications Compliance Management solution, to its Trading Communications Systems portfolio, providing
Press 25 November, 2024 Business Systems appoints Mike Wardell as CEO, ushering in a new era of innovation and growth Business Systems (UK) Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). Mike joins Business Systems from Giacom, where he served as CEO and led the transformation of the business into a cloud marketplace, achieving remarkable success with
Press 25 November, 2024 Business Systems launches new Wordwatch Partner Program Business Systems (UK) Ltd (“BSL”), a leading provider of compliance and customer experience solutions, has today announced the official launch of their highly anticipated Wordwatch Partner Program. The program empowers Business Systems’ partners to become Communications Compliance Management providers and enhance their clients’ compliance readiness, recovery, and analysis of interaction data. The Wordwatch Partner Program
Press 25 November, 2024 Business Systems and Teneo.ai Announce Strategic Partnership to Revolutionise Contact Centres with Advanced Voice Automation and Generative AI Cut Contact Centre Costs through Full Automation, Including Voice and Generative AI, and Achieve Over 95% Accuracy in Voice AI Business Systems, a leader in customer experience (CX) and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, today announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative