Leader in Enterprise Compliance and Customer Experience Solutions, Business Systems Limited has moved into a new state-of-the-art London office as it continues to expand its client portfolio.
The company, which provides call recording and customer experience solutions to some of the largest contact centres and financial organisations in the world, has been based in its Isleworth office since the early 1990s.
However as the business continues to expand its client base, employee and solution offering, it has made the decision to relocate to a more modern surrounding in the heart of the square mile.
Situated in London’s Cannon Green, employees can now enjoy a wide range of standout features in their new surroundings including an onsite cafe, roof terrace and restaurant.
The company has grown its headcount to more than 100, almost doubling, since 2021 and has recently added electric car subscription service Onto to its stellar list of clients which also includes Motorway, Royal London, Hastings Direct & Leeds Building Society.
Speaking on the office move, CEO of Business Systems Limited, Adam Kantor, said:
“What we have today is an environment that fundamentally reshapes how we project ourselves as a business.
“We’ve created an exciting and flexible office which will enable the team to connect and collaborate as effectively as possible with each other.
“There are a number of fantastic onsite facilities and we’re looking forward to welcoming and hosting our clients here”.
Business Systems Limited’s office includes 24 workstations, 3 private meeting rooms and 4 single phone booths as well as a Huddly Canvas which enables whiteboard collaboration and hybrid brainstorming sessions.
The firm has also incorporated additional functionality to its live and legacy call recording management solution Wordwatch, which is currently being used by 80% of the City’s tier 1 banks.
The software has been uniquely designed to consolidate voice data into one central portal in both regulated and non-regulated environments.
ENDS
About Business Systems (UK) Ltd You’re in safe hands with Business Systems (“BSL”). For more than 30 years our client-centric experts have worked with partners and organisations to give them the solutions they need to enable digital transformation, deliver a fantastic Customer Experience (CX) while meeting regulatory requirements, remaining compliant while enabling digital transformation and growth.
Sitting behind our solutions are a team of incredible people who not only live and breath technology, but are committed to delighting our clients with innovative solutions and exceptional service levels.
With one of the largest Workforce Optimisation and CX teams in Europe, we remain unbiased in our representation of vendor technology combining our extensive expertise and experience of Contact centres and Compliance with technology, while also developing our own Self-Service, Chatbots, Natural Language IVR and Multilingual solutions.
Between cloud-based contact centre, workforce management, communication recording and financial compliance our commitment is to guide clients through their journey of transformation and growth.
Today the company ranks as one of the most experienced providers of professional services with expertise spanning systems design, project management, implementation and ongoing service delivery.
