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Service Continuity Update During the COVID-19 Lockdown

Author Jasveer Matharu

BSL Update – COVID-19 – 31st March 2020

All of our services have been transitioned successfully to a remote working model – you will not have noticed any difference during this change. We have done this to protect the health of our staff, our partners, and you, our clients, during this time of emergency. For your peace of mind, our technology is secure, and of the same high quality that we provide to our public sector emergency services customers.

The work we have done on our service offering is allowing our customers to build best-practice capability, address new challenges today, and identify challenges they will face in the future.

The most common questions being asked of us are in relation to:

  • Enhancing processes to maintain capabilities that have become strained due to remote-working
  • Finding solutions to ensure compliance is maintained at all times
  • Implementing ways to better monitor and manage more dynamic schedules

We hope the above is both reassuring and helpful, and please forward this to others in your organisation if/where applicable.

Also, at this critical time don’t hesitate to reach out to us, be that for a quick health check, additional systems capacity, or to review any of the portfolio of services we provide that will improve operations.

P.S  – We are actively fundraising for the NHS and our local hospital charity in the fight against COVID-19, so if you would like to join us in helping them please feel free to get in touch.

BSL Update – COVID-19 – 17th March 2020

In light of the developing situation relating to the coronavirus outbreak (COVID-19), Business Systems wishes to share with you our approach to ensure service continuity.

We wish to reassure you that we consider the health of our staff, clients and partners of utmost importance; as a consequence we are closely monitoring the latest advice from Public Health England (PHE) and the Government so we can regularly update our employees on the situation and advise them on necessary precautions to take.

Business Continuity Plans – We have Business Continuity plans in place which will enable us to continue providing our services in the event of any travel or office access restrictions.A high proportion of our Technical Services team are home-based and this offers a natural barrier to the spread of the virus to other Business Systems employees and customers alike. This remote working capability ensures we will be able to maintain our high levels of service throughout these difficult times.
Visits To Customer Sites – Visits to customer sites are of course a different situation and, if Business Systems feels there is a risk to staff safety, then these visits may be cancelled, postponed, or replaced with remote-access support where possible. Should a site visit be unavoidable then Business Systems will discuss with the individual client on a case by case basis to agree a safe and acceptable approach.
Customer Support – We believe that for the most part we can support our clients very much as usual and are confident that all SLA’s will be maintained as contracted. However, if the pandemic worsens and our technical support capability needs to be adjusted then we will do so and advise all parties accordingly.

We appreciate that everyone is experiencing rapid and unexpected changes and we want to help our staff and customers remain safe and prepared.

Therefore, if you have any questions regarding remote working, continuation of support or urgent projects, please contact our Customer Service Centre, your Project Manager or Account Manager as necessary.