Picture this, you’ve just attended an offsite client meeting and now you receive an urgent message to set up a conference call for a key account and other multiple parties later that day – what do you do? Hey, it’s a mobile world so where’s the problem? This is exactly why OPEX Conference Hosting was designed – to allow you to handle these situations in your stride and not raise a sweat. With OPEX Conference Hosting you can create your concall ‘on the fly’ by simply dialling the conference number and the system will then prompt you to create a conference and allow you to create a unique 6 digit pin number for it and as you would expect the call will be recorded. It couldn’t be simpler all you need to do is then call or text your key account and other involved parties with the number and pin to access the conference. You don’t need internet access and you can set up conference calls from anywhere. If you want to retrieve and play back that call on your return to the office, you can access and download it via a simple web portal. Customising the introduction to the service couldn’t be easier by simply recording your intro message when setting the conference up and similarly you can set it up to prompt participants to say their name so that it is recorded and you are notified when they leave the conference. Advanced features include contact management so that conference email notifications can be sent to participants from within the portal for centralised management and multiple access numbers can be used for the same conference such as 0844, 0207 or even USA toll free numbers. A watch screen gives the chairperson the ability to mute and unmute participants as well as dial in additional parties during the call. Ideal for companies who need to conference calls for smaller groups of people or who need to effectively collaborate with clients, colleagues, partners and suppliers whilst on the move, this cost effective solution is accessible from anywhere. Contact OPEX Hosting on 020 8326 8326 for more details or email [email protected] to find out more. Written by: Business Systems UK
Blog 28 August, 2025 What is Conversational AI? A Beginner’s Guide to Smarter CX In today’s fast-paced digital landscape, businesses are under increasing pressure to deliver seamless and efficient customer experiences (CX). Customers expect quick responses, personalised interactions, and 24/7 availability. This is where Conversational AI comes in. By leveraging artificial intelligence (AI) and natural language processing (NLP), Conversational AI enhances customer service, automates interactions, and significantly improves operational
Blog 23 July, 2025 Mike Wardell Appointed Executive Chairman We are pleased to announce that Mike Wardell, former CEO of Business Systems Ltd, has transitioned to the role of Executive Chairman of both Business Systems and Wordwatch. This strategic move marks a significant milestone for both brands as they continue to strengthen their market-leading positions in customer contact solutions and communications governance and archiving.
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Blog 8 July, 2025 From Hype to Impact: AI Strategies for Maximum ROI AI is revolutionising customer contact – but for many contact centres, the results aren’t matching the promise. Despite a surge in experimentation, too many organisations find themselves in “pilot paralysis”: high on potential, low on return. Contact centres need to adopt AI, but many are hitting the same wall: inconsistent ROI. Why? Because not all
Blog 3 June, 2025 Why Workforce Engagement is Key to Retaining Contact Centre Agents Call of Duty: Why Engaged Agents Stay in Contact Centres One repeat challenge our consultants see when we partner with new organisations is Agent retention. With increasing customer expectations, hybrid working models, and AI-driven efficiencies reshaping the contact centre industry, there is always an ongoing pressure for organisations to keep agents engaged and motivated in
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Blog 1 April, 2025 AI Agents in Contact Centres: Are You Ready for the Future? The Future of Customer Service is Here The contact centre industry is undergoing a significant transformation. Rising customer expectations, increasing operational costs, and workforce shortages are putting immense pressure on businesses to deliver seamless customer experiences while maintaining profitability. The companies that embrace AI agents today are the industry leaders of tomorrow – those that
Blog 10 February, 2025 What is Agentic AI and Why Does It Matter to You? Agentic AI is transforming contact centres by enabling systems to act autonomously, adapt to new situations, and proactively achieve goals – much like a human agent. But how does it differ from traditional automation, and why should contact centre leaders take notice? What is Agentic AI? Unlike rule-based automation, Agentic AI makes independent decisions, learns