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Calabrio Community Forum: a group of people, working together to climb a mountain.

Calabrio Community Forum – December 2023

Host Business Systems
Venue Zoom Webinar
Date 06/12/2023 10:00 am
End Date 06/12/2023 10:45 am
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Business Systems’ expert Workforce Engagement Management (WEM) consultancy team are back with another Calabrio Community Forum.

In this webinar, host – WEM Consultant, Shaunna Wilson – discusses how businesses can transform and empower their workforce and optimise planning operations with the Calabrio One Workforce Management solution.

Back by popular demand, attendees of the Calabrio Community Forum will:

  • Discover the latest Calabrio One Workforce Management features, including automated forecasting.
  • See Calabrio’s latest Workforce Engagement roadmap.
  • Have the chance to partake in a Q&A session with Business Systems’ WEM experts for existing users of Calabrio Workforce Engagement solutions, as well as those embarking on their journey.

Shaunna will also be joined by Sam Holmes, Resource Planning Manager at GoHenry.

Before partnering with Business Systems, GoHenry struggled with unknown adherence scores, forecast inaccuracy, split of activities and ACW. Due to sustained growth in the contact centre and across the business, the organisation identified the need for a Workforce Management solution and sought Business Systems’ assistance in sourcing one best fit for their needs.

Learn How:

  • Business Systems supported GoHenry to transform and empower their workforce by supporting them through the entirety of the project; from system selection and implementation, through to operational improvements, culture integration and long-term health checks.
  • How GoHenry improved adherence scores, forecast accuracy and ACW usage by implementing the Calabrio One Workforce Management solution.
  • Agent engagement levels increased through new work-life balance processes.
  • GoHenry receive maximum value from their new Workforce Management solution with the help of Business Systems.

This event has now taken place. To register your interest in future Calabrio Community Forums, please fill out the form below.

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