Running a Contact Centre when some of your team could be working remotely can be difficult and will throw many challenges in your way. How can you be armed to combat these challenges?
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Top Tips for combating challenges in the Contact Centre during COVID-19
- A balancing act between demand while striving to provide a good customer serviceHow can you proactively manage the demand to alleviate some of the pressures?
- Keeping a pulse on what’s happening without walking the floorHow can you use data insights to manage your business?
- Keeping Agents engaged and productiveHow can you motivate and support your staff?
- Future proofingHow do you make sure the tactical decisions you are making today fit in with your strategic plans?