It’s time to evaluate what has been a difficult year and plan for 2021. So we teamed up with The Forum to discuss agent engagement, staff productivity and the customer journey in 2020 and beyond…
Watch the recording for this webinar!
Webinar Replay: Navigating and Adapting Your Contact Centre For The Future
- Setting clear metrics and measuring staff productivity to drive the right outcomes and behaviours
- Finding ways to become more efficient and drive continuous improvement
- Creating a culture of coaching and productivity for employees
- What to consider when approaching hybrid ways of working in 2021
