Customer expectations are evolving, and businesses must adapt with next-level AI, automation, and personalisation to deliver seamless, high-impact customer experiences.
Join Business Systems at the 10th Annual Customer Experience Conference, where CX leaders from across industries will share insights on how to leverage AI, automation, and data-driven strategies to transform customer engagement.
What’s on the Agenda?
✔ AI, Automation & Emerging Tech – Real-world use cases and their impact on CX
✔ The Future of Customer Expectations – Stay ahead of shifting demands
✔ Delivering Digital-First CX – Reduce friction and increase customer retention
✔ Data-Driven Insights – Unlock customer intelligence for smarter decision-making
✔ Maximising Customer Voice – Turn feedback into growth opportunities
✔ Proving CX ROI – The key metrics that demonstrate real business impact
✔ Sky-High Customer Loyalty & Retention – Build long-term relationships
Why Attend?
- Gain actionable strategies from 33+ brand-side case studies
- Hear from industry-leading speakers, including executives from BBC, Vodafone, HSBC, and more
- Learn how AI, automation, and analytics are reshaping CX
- Participate in interactive discussions and networking with CX leaders across industries
- Walk away with practical insights that will enhance customer satisfaction and drive efficiency
Meet the Business Systems Team
We’re excited to share that Barry Webb, Digital Strategist at Business Systems, will be speaking on the Next-Level Personalisation panel alongside leaders from Beauty Kitchen UK Ltd, Liberty London, HSBC and Virgin Red.
We’ll also be attending the conference to share our latest Conversational AI and Contact Centre Automation solutions, designed to help businesses:
- Reduce operational costs while maintaining service quality
- Automate customer interactions to increase efficiency
- Enhance customer satisfaction with seamless, personalised journeys
Let’s talk about how we can help your organisation take CX to the next level.
📅 Schedule a meeting with our team in advance to explore how Business Systems can support your CX transformation.
Secure Your Spot Today.
