Contact Us
General Enquiries Tel: 020 8326 8326
Need Support? Tel: 020 8326 8300
red box logo
NICE fully colourised logo
NICE in contact fully colourised logo
Verint fully colourised logo
Microsoft fully colourised logo

Webinar Replay: Unlock the Goldmine of Intelligence Buried In Your Contact Centre With Analytics

Host Calabrio & Business Systems (UK) Ltd
Venue Webinar Replay
Date 15/10/2020 2:00 pm

Unlock the Intelligence Buried in Your Contact Centre with Analytics

Are you getting the insights you need to make decisions in your Contact Centre?

In the era of big data, data is everywhere! But accessing and using this data can be tricky. 

Watch the recording for this webinar!

Topics Covered:

  • Three types of contact centre analytics and how they work in a multi-channel contact centre
  • Identifying trends & risks around customer experience and employee engagement
  • 10 real-life stories of how Analytics improved areas such as agent coaching & first call resolution
  • Getting access to the voice data you need to feed your analytics platform

Related Events