Adapting to remote working has been a challenge, but now it’s time to focus on moving forward. So we’ve teamed up with our partner Calabrio to discuss WFM Top Tips that yield results during the COVID-19 outbreak.
Webinar Replay: How WFM can be used to adapt to ‘The New Normal’
Topics Covered:
- Use real time adherence, intraday management and flexible on the go forecasting/scheduling to support your agents and protect service levels
- Boost agent morale and productivity
- How can you meet customer expectations and service levels with fluctuating call volumes?
- How can you better understand your metrics to make more informed decisions?
- How to start thinking about life after COVID-19 – Is there a strategic plan behind your homeworking?
