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WFM Planning

Webinar Replay: How WFM can be used to adapt to ‘The New Normal’

Host Calabrio & Business Systems (UK) Ltd
Venue Webinar Replay
Date 29/04/2020 2:00 pm

Adapting to remote working has been a challenge, but now it’s time to focus on moving forward. So we’ve teamed up with our partner Calabrio to discuss WFM Top Tips that yield results during the COVID-19 outbreak. 

Webinar Replay: How WFM can be used to adapt to ‘The New Normal’

Topics Covered:

  • Use real time adherence, intraday management and flexible on the go forecasting/scheduling to support your agents and protect service levels  
  • Boost agent morale and productivity
  • How can you meet customer expectations and service levels with fluctuating call volumes?
  • How can you better understand your metrics to make more informed decisions?
  • How to start thinking about life after COVID-19 – Is there a strategic plan behind your homeworking?

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