Adapting to remote working has been a challenge, but now it’s time to focus on moving forward. So we’ve teamed up with our partner Calabrio to discuss WFM Top Tips that yield results during the COVID-19 outbreak. Webinar Replay: How WFM can be used to adapt to ‘The New Normal’ Topics Covered: Use real time adherence, intraday management and flexible on the go forecasting/scheduling to support your agents and protect service levels Boost agent morale and productivity How can you meet customer expectations and service levels with fluctuating call volumes? How can you better understand your metrics to make more informed decisions? How to start thinking about life after COVID-19 – Is there a strategic plan behind your homeworking? Share this on socials
Event 4 June, 2025 AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact centre—but not sure where to start, or how to prove the value? In this strategy-focused webinar, we break down two core approaches to AI adoption—the “assistive” hybrid model that augments your existing workforce, and the “digital-first” automation-led model that reimagines service delivery. Whether you’re planning your first investment
Event 24 April, 2025 Meet Business Systems at the Customer Experience Strategy Forum 2025 Empowering CX leaders to innovate, automate and elevate. We’re excited to join the Customer Experience Strategy Forum 2025 — an exclusive, invite-only event uniting CX, marketing and digital transformation leaders to explore the future of customer experience. Why Attend? ✔ Connect with Senior CX Decision-MakersJoin a hand-picked community of CX leaders, Chief Marketing Officers, and
Event 24 April, 2025 Join Business Systems at the Social Housing Strategy Forum 2025 Driving innovation in social housing through automation and AI. We’re excited to share that we will be attending the Social Housing Strategy Forum 2025—an exclusive, invite-only event bringing together senior leaders from across the sector to tackle the biggest challenges in housing services with NICE. Why Attend? ✔ Meet Housing Leaders & InnovatorsConnect with senior
Event 20 February, 2025 Join Business Systems at NICE Interactions 2025 International We’re excited to share that Business Systems will be sponsoring NICE Interactions International 2025, the biggest in-person customer experience event of the year. Join us at the world-renowned Twickenham Stadium as we connect with over 800 decision makers from leading industries including banking, insurance, telecommunications, utilities, hospitality, and travel. Why Attend? ✔ Discover Best Practices
Event 18 February, 2025 Join Business Systems at the CCMA Online Seminar Take Control of Your Contact Centre Demand New CCMA research shows that consumers welcome proactive engagement—when it benefits them. Whether it’s status updates, resolving queries, or offering self-serve guidance, the key lies in using insights to engage through the right channels, at the right time. In today’s contact centres, where cost efficiency and customer experience
Event 14 February, 2025 Join Business Systems at the Customer Experience Conference 2025 Customer expectations are evolving, and businesses must adapt with next-level AI, automation, and personalisation to deliver seamless, high-impact customer experiences. Join Business Systems at the 10th Annual Customer Experience Conference, where CX leaders from across industries will share insights on how to leverage AI, automation, and data-driven strategies to transform customer engagement. What’s on the
Event 14 February, 2025 The Forum 2025 Spring Conference The Spring Customer Strategy & Planning Conference is The Forum’s flagship event, bringing together industry leaders to explore best practices, innovation, and practical strategies for enhancing customer operations. Meet Business Systems at The Forum Conference We’ll be on hand to discuss how our Workforce Engagement and AI and automation solutions can help contact centres: Optimise
Event 27 January, 2025 Engaging silent customers and improving CX with Proactive Outreach This event has now taken place. To access the on-demand recording of this webinar, enter your email address below. Do you assume your quiet customers are okay? Organisations often misinterpret customer silence as satisfaction, and in doing so accept the significant price of those assumptions. Quiet can mean disengaged, or unsatisfied, leading to churn, cancellations,