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Webinar: Top 9 Ways to Reduce Costs In Your Contact Centre

Host Business Systems UK and Calabrio
Venue Webinar
Date 13/07/2021 2:00 pm
End Date 13/07/2021 3:00 pm
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About the Webinar

We all want to do more with less, benefiting from a more efficient and productive operating model. Unfortunately, there is no one magic formula or quick fix to achieve this.

However, with slight incremental changes, contact centres can formulate a powerful workforce engagement management strategy to reduce costs across the board.

So, join Business Systems and Calabrio in an interactive webinar as we share with you our top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to) to drive influential change in your operation.

Agenda:

Find out how to reduce costs through:

  • Cost per call reduction
  • Increased customer satisfaction
  • Analysing customer interactions and turning it into usable insight
  • Optimal scheduling including reducing overtime
  • Forecasting and scheduling automation
  • Efficient schedule adherence
  • Accurate forecasts
  • Productive agents
  • Reduced turnover