Developing innovative service solutions is the key behind the success and growth of the Business Systems professional services division in recent years.
Large enterprise level systems integrators like Damovo typically require the flexibility to offer their customers highly scalable, secure, best of breed solutions across their entire ICT infrastructure which can often lead to very specialist requirements. Business Systems acts as a natural extension to companies like Damovo by providing their end user customers with a fully tailored voice recording service which matches the expectations and service levels demanded by their customers. Services typically include systems design, pre-sales, technical consultancy, implementation and ongoing maintenance, support and training.
Working this way means costs and service efficiencies can be effectively streamlined and a consistent level of service presented to the customer. The ability of the Business Systems customer service desk to seamlessly integrate their service offering with those of the integrators they work with, has meant a higher level of service can be achieved for end user customers ensuring all parties benefit from these specialist arrangements.
Stephen Thurston, Director at Business Systems comments “It’s more important now than ever, that companies address the issues of service and cost; how can they deliver better service but at a reduced cost to stay competitive? This is where we feel we can provide a true differentiator for the systems integrators we work with and why we look forward to expanding this area of the business in future.”
If you want to find out more about working with Business Systems to service your customers needs please call us on 0800 458 2988 or email [email protected].