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Mirra II

Mirra II has been discontinued from the NICE product range, however Business Systems continues to provide support on a reasonable endeavours basis and can also provide a range of recommended Call Recording upgrade options to consider.

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Support and Recommended Upgrades for Mirra II

If you are still operating a Mirra II system, it’s important you are aware that support for this solution is becoming more and more limited as well as data extraction less of a possibility, due to its costly nature.

As an alternative, organisations should consider upgrading their Mirra II solution to popular Call Recording products such as Red Box, NICE or Verint. 

If organisations have a number of aging voice recorders which they need to decommission whilst retaining their call recordings and extracting them, then they should also consider our powerful voice data consolidation portal – Wordwatch. Wordwatch is specifically designed to extract legacy call recordings and manage disjointed silos of data. 

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Mirra II Overview

The Mirra Series 2 is a digital telephone, radio and fax recording solution for organisations needing to record calls up to 32 channels/lines.

The Mirra Series 2 offers continuous, uninterrupted Call Recording of all telephone or radio communications. It used to be extremely popular within emergency service control centres, the public sector, contact centres and financial institutions.

Key benefits of Mirra Series 2 are it is a robust, reliable, voice recording technology which has been proven in mission critical environments. Key features include scalability from 4 to 32 channels, digitally compatible with leading PBX and switch hardware platforms, easy to use Windows search software as well as built in security which allows access privileges for multiple levels of users. 

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Why Choose Business Systems?

Business Systems offers an independent and impartial approach to delivering Call Recording solutions. We partner with leading technology manufacturers such as NICE, Red Box, Calabrio and Verint. 

  1. Largest and most experienced team of Call Recording engineers in the UK
  2. 24-hour service facility with a 365-day support capability
  3. Ability to deliver Call Recording solutions globally with global support
  4. Independent approach allows us to recommend the best fit Call Recording solution for customers requirements 
  5. Over 30 years worth of experience in implementing and supporting Call Recording products 
  6. Partnerships with leading Call Recording manufacturers including NICE, Red Box and Verint
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