Support and Upgrades for NICE Perform
If you are still running a NICE Perform solution, Business Systems can recommend the next best-fit Call Recording upgrade from leading manufacturers including NICE, Red Box and Verint.
If organisations are managing a number of aging voice recorders or would like to migrate their voice data from legacy platforms, they should also consider our unique voice data consolidation portal – Wordwatch. Wordwatch has been specifically designed to mitigate the risks associated with operating a legacy system.Wordwatch
NICE Perform Overview
NICE Perform offers traditional NICE Call Recording, call searching, call scoring and management reporting facilities but goes a step further allowing managers to analyse data at a strategic level alongside other relevant information contained in the business.
NICE Perform is used for the following reasons:
- Improving Call Quality Management
- To strengthen customer loyalty
- For understanding customer intent and behaviour
- To analyse campaign awareness and effectiveness
- For maximising cross and up-selling opportunities
- To gather market information on products and services
- For collecting market information on competitors
- Ensuring compliance and reduce risk
- To review and refine business processes
NICE Perform For Advanced Analysis/Reporting
By searching for ‘keywords’ inside calls, the organisation can extrapolate information from call recordings, for example
- Competitor keyword search can aid market analysis
- Customer complaints investigative work can analyse calls with high emotion scorings or words commonly used during complaints
- Marketing can analyse market responses to particular products by listening to call recordings with certain product names mentioned.
NICE Perform for Quality Monitoring
- Total Call Recording for liability, voice recording on demand and random selection of calls based on advanced criteria (such as call duration, VDN,dialled number)
- Advanced agent evaluation form creation including flexible scoring and various question types
- Advanced reporting, including over 60 best practice report templates
- Integrated coaching module that delivers agent coaching packages to the desktop
Recommended Call Recording Upgrades
Why Choose Business Systems?
Business Systems offers an independent and impartial approach to delivering Call Recording solutions. We partner with leading technology manufacturers such as NICE, Red Box, Calabrio and Verint.
- Largest and most experienced team of Call Recording engineers in the UK
- 24-hour service facility with a 365-day support capability
- Ability to deliver Call Recording solutions globally with global support
- Independent approach allows us to recommend the best fit Call Recording solution for customers requirements
- Over 30 years worth of experience in implementing and supporting Call Recording products
- Partnerships with leading Call Recording manufacturers including NICE, Red Box and Verint