AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Workforce management software
Ensure the right people are in the right place at the right time. AI-powered forecasting, real-time scheduling, and shift automation help you optimise resources and manage demand fluctuations efficiently.
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue Light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial Services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & Leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
Supporting Leeds Building Society with Colleague Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
Interaction Analytics – Driving Service Excellence
The bank identified that they didn’t have sufficient visibility and insight into their calls. Although they could obtain information from their agents, they felt they were lacking in data regarding the customer experience.
Sustainability is fundamental to our operations and core values.
Business Systems is committed to making positive, lasting impacts through our comprehensive Environmental, Social, and Governance (ESG) initiatives. Our goal is to create value not only for our clients and colleagues but also for the broader community and the environment. Transparency, accountability, and continuous improvement underpin our ESG strategy. Aligned closely with our corporate objectives, our approach prioritises four essential areas:
We actively strive to minimise our environmental footprint through responsible and innovative practices.
We measure, monitor, and systematically reduce our carbon emissions across business operations.
Prioritising renewable energy sources to power our facilities.
Encouraging eco-friendly commuting through electric vehicle incentives, flexible working arrangements, and reduced business travel.
Implementing comprehensive recycling programmes and working towards zero waste-to-landfill goals.
We uphold the highest ethical standards, promoting inclusion and actively engaging with our local and global communities.
Diversity and inclusion
Ensuring an inclusive workplace with fair hiring practices, comprehensive training programmes, and ongoing diversity education.
Community support
Encouraging employee volunteering and actively supporting charitable organisations and local community initiatives.
Ethical conduct and governance
Maintaining rigorous ethical policies and clear governance frameworks, reinforcing integrity in every aspect of our business.
Data privacy & responsible business
Protecting customer and employee data through strong governance frameworks and ensuring responsible, transparent business practices.
We invest in our people, fostering a culture of excellence, innovation, and wellbeing.
Employee wellbeing
Providing comprehensive wellbeing initiatives supporting mental, physical, and financial health.
Career development
Structured development pathways, professional training, and leadership programmes that empower employees to grow and succeed.
Fair and inclusive policies
Transparent remuneration structures, enhanced parental leave, flexible work practices, and supportive working environments.
Employee engagement & recognition
Fostering a culture where achievements are recognised, and employees feel valued, motivated, and empowered to contribute their best.
Our commitment to client success drives us to deliver exceptional experiences while promoting responsible business practices.
Customer-centric approach
Regularly capturing client feedback through structured Net Promoter Score (NPS) programmes to continually enhance our offerings.
Responsible sourcing
Upholding strict supplier standards and ethical supply-chain practices to ensure sustainability and accountability throughout our value chain
We set measurable ESG objectives and regularly review our progress to ensure continuous improvement and accountability:
Enhancing energy efficiency, transitioning to renewable energy sources, and actively reducing carbon emissions.
Strengthening diversity and inclusion, expanding community impact initiatives, and improving employee wellbeing and engagement.
Regularly updating governance frameworks, conducting compliance audits, and maintaining ethical business standards.
We believe in tangible action and measurable impact:
Carbon offsetting
Carbon Offsetting: Actively offsetting our Scope 1 and Scope 2 emissions and exploring opportunities to address Scope 3 emissions.
Employee participation
Employee Participation: Empowering employees through ESG committees, clear communication, and active involvement in sustainability initiatives.
Transparent reporting
Regularly sharing updates and insights into our ESG journey, highlighting both achievements and areas for ongoing improvement.
Innovation & continuous improvement
Exploring new technologies and approaches to further reduce our environmental impact and drive long-term sustainability.
We invite you to collaborate with us as we strive towards a sustainable, inclusive, and responsible future. To learn more or discuss potential sustainability initiatives: