Contact Us
General Enquiries Tel: 020 8326 8326
Need Support? Tel: 020 8326 8300
red box logo
NICE fully colourised logo
NICE in contact fully colourised logo
Verint fully colourised logo
Microsoft fully colourised logo
speech analytics

System Scaling and overload can be a thing of the past

4 min read
Author Business Systems UK
Date Jun 1, 2006
Category Hosted Telephony

Hosted network based telephony services provide instant additional capacity

How many times does the delay in acquiring and setting up technology slow down a business opportunity? How long does a typical IT project last and how many months does it take to iron out the glitches? We all know the list goes on and the old adage of ‘time is money’ comes back to haunt us with startling reality.

It does not have to be like this because other options are emerging; new technology at the network level can go a long way to solving many of these problems and hosted call recording with quality monitoring is one of the big winners in this space. Whilst this option will not suit all companies there are some distinct advantages that produce real customer value.
Firstly, consider scaling; every company wants success and growth. Many times the growth outstrips the organisation’s infrastructure capability and this means cost and disruption to put the situation right. By contrast, the system infrastructure for a hosted application already exists in the network and the service can be ‘piped’ into the organisation on demand. This provides instant operational service without the cost and delay of adding additional infrastructure.

Secondly, because hosted systems are costed and billed on a ‘usage’ basis, they are particularly suited to organisations that experience fluctuating workloads. By addressing the additional demand during peak periods the organisation maintains a consistently high level of customer service at all times. Hosted service costs are directly relational to the usage, meaning that they are incurred during busy periods of operation but not incurred when the system is idle.

So here is the summary:- There is no equipment to be installed. There is no capital expenditure; services are billed on a ‘usage’ and pay-as-you-go basis. Services can be switched on or off, as and when required. So whether your organisation is a large multi-site conglomerate or a fast moving SME, the benefits of a hosted solution could be for you.

For more information contact