read on for a sponsored report…
Raising your game to new heights is what contact centre management is all about and the new Mitial Operational Benchmarking Report for 2005 shows you where to aim. This document draws on the experience from 235 major contact centres in the UK, providing an ideal tool to help contact centres raise their standards. By highlighting industry trends and key areas for development, the report is a key ingredient for the improvement of quality, performance and profitability in all contact centres.
The report is generic to the industry as a whole and draws attention to critical areas with supporting statistics i.e. salary, customer satisfaction, attrition rates, performance metrics, training, environmental efficiency and trends in technology to name but a few.
Business Systems are sponsoring a limited number of these reports free of charge on a one per company basis; these can be reserved online. To apply for a sponsored copy email [email protected]. Additional copies will need to be ordered at the standard price of £1,995.00 each.