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Contact Centre Technology

Wordnet – Thales Racal Corner: Liberty Leading the People

5 min read
Author Business Systems UK
Date Jun 1, 2005
Category Call Recording Technology

“Come on lads, the Wordnets are this way!”

For those of you that have ‘Wordnet’ recorders, this article is dedicated to you. Due to the abrupt withdrawal of the Wordnet series by NICE there has been serious customer concern about the viability of ongoing support to this established product group.

BSL have considerable supplies of Wordnet recorders and spare parts for all the Wordnet models whether they be Series 1, 2, or 3’s. For our customers situated in the UK this means we will continue to provide ongoing maintenance for your systems; for our international customers we will continue to supply parts directly to you or to your nominated systems maintainer, whichever you prefer.

You do not need to make a financial commitment but you should register your details for the BSL long term product support program which will give you preferential treatment for pricing and product availability – register at

Summary of what’s available

Wordnet Series 1 – Full maintenance support available with ‘best endeavours’ for parts, at present most common parts are available. Older series DAT drives are going to become a problem and also the more obscure digital-tap telephony boards.

Wordnet Series 2 – New recorders are occasionally available but rare, second-user systems can normally be obtained on a request basis. Full maintenance support on everything and all parts are available.

Wordnet Series 3 – New Recorders are still available, second user systems sometimes available but call for details, upgrade channel expansion kits are available. Full maintenance support on everything and all parts are available.

Wordnet Options & Systems Enhancements

CDR – Call Detail Record – This is an enhanced offering which provides the ability to match calls on the recorder with information obtained from the switch – available for WN2 & WN3 systems.

Network Attached Storage – As the name suggests an enhanced online HDD storage available for WN3, and WN2 on a project basis.

Call Scoring – For those in the Call-Centre space an agent scoring program that helps to provide increased quality and productivity, available for WN1, 2 & 3.

* About Business Systems – Regular readers of this column will know that Business Systems has many years of experience with Wordnet systems. Prior to NICE’s acquisition of Thales, Business Systems were Thales’ leading maintenance provider and reseller in the UK. Business Systems also have over 11 years experience with NICE systems and are the only NASP (NICE Authorised Service Provider) with ‘Diamond’ accreditation; this makes us NICE’s leading service provider in Europe.

If you want to find out more about how we can support your call recording technology, feel free to contact us: 0800 458 2988,