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VocalPro range enriched with latest features

3 min read
Author Business Systems UK
Date Jun 1, 2008
Category Call Recording Technology

The VocalPro range has complemented the Business Systems portfolio for several years and is the source of some notable case studies including Air Products, Frendoc and Northern Doctors Urgent Care
For those of you not familiar with the range it is aimed at the small to medium-sized enterprise covering all markets including call centre, financial trading floor and public safety.

The latest version now comes complete with new features designed to simplify integration with a variety of environments thanks to enhanced CTI interfaces.

Even higher performance screen recording is now possible with the VocalPro range adding concurrent recording capacity, supporting free-seating and facilitating screen capture in a wider variety of environments – including Citrix Server, Terminal Server and multi-screen configurations. The screen recording function has also been optimised to require less bandwidth and disk space for the transfer and storage of recordings, resulting in lower total cost of ownership.

Perhaps the most important change however, is that the channel capacity of the VocalMaxPro can now be simply increased without the need to buy an additional recorder or replace the existing one when channel capacity has been reached. Thanks to an expandable chassis which can be attached to the main recording unit, this now provides a much more flexible and cost effective method of achieving system expansion.

Furthermore, the VoIP recording capabilities have been enhanced and rather uniquely the VocalPro range allows a mixture of TDM and VoIP recording within the same physical recorder.