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Business Systems Communications and Workforce Engagement Solutions

[SURVEY] Workforce Management in 2017 – Is employee engagement part of the picture?

2 min read
Author Business Systems UK
Date Nov 30, 2016
Category Workforce Management

This year we have teamed up with The Forum to find out how far contact centres have come in incorporating Workforce Management (WFM) into their workforce planning operation and into their employee empowerment programmes.

Are contact centres ready to accommodate their employees’ changing lifestyles and preferences to improve engagement and loyalty, and empower them towards driving performance and formulating customer experiences?

We gathered these results and have released our latest survey report – The State of Workforce Management (WFM) in Contact Centres – 2017.

Download the report for the latest news and statistics!

To find out what happened the previous year, download our previous report ‘The State of WFM in Contact Centres – 2016’.