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Business Systems and Integrated Care 24 Shortlisted for the 2022 HSJ Partnership Awards

Author Business Systems UK

Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards

Business Systems, Integrated Care 24 and CLEO Systems are delighted to announce that its NICE Nexidia Speech and Text Analytics project has been shortlisted for Best Healthcare Analytics Project for the NHS at the HSJ Partnership Awards 2022, recognising their outstanding contribution to healthcare – in what has been an exceptional and challenging period across the sector.

Despite the demanding circumstances of the past 2 years, over 190 entries have been received for this year’s HSJ Partnership Awards, with 123 projects making it to the final shortlist. The volume and standards of applications has been a true testament to those health and social care staff, who continue to push outstanding work and transformational projects across the sector.

The judging panel was once again made up of a diverse range of highly influential and respected figures within the healthcare community, including Dr Matt Aiello (National Programmes Lead, Education Reform, Health Education England); Dr Elena Bechberger (National Programme Director – LVHC Programme, NHS England and NHS Improvement); Claire Igoe (Head of Environmental Sustainability – Manchester University FT) and Vinice Thomas (Director of Nursing and Quality, NHS England and NHS Improvement).

Following the intense and in-depth judging process, Business Systems, Integrated Care 24 and CLEO Systems were shortlisted, ahead of the official awards ceremony to be held this year (24th March). Standing out amongst tough competition from hundreds of other exemplary applicants, Business Systems, Integrated Care 24 and CLEO Systems have been selected based on their ambition, visionary spirit and the demonstrable positive impact that they/their project has/have had on patient and staff experiences within the health and/or social care sector. 

The introduction of NICE Nexidia Speech Analytics into IC24’s NHS 111 service was designed to improve patient care through the use of analytics to support quality improvement, performance management and to better understand the ‘how and why’ people use their service, and to improve their experience. As the first NHS 111 provider to implement this system, IC24 saw an opportunity to work with Business Systems and NICE Nexidia to integrate the tool into CLEO Core, their clinical patient management system enabling crucial information such as sentiment analysis and root cause analysis to be used as service improvement tools for better outcomes.

David Brown, Chief Information Officer at Integrated Care 24 said: “To be shortlisted in these awards is fantastic recognition of this project. At the heart of what we wanted to achieve through our implementation of speech and text analytics is to provide our patients with a better service, and to offer a better experience and improved insights for our people. We’re already seeing the benefit of our investment in this software, and as a social enterprise the financial savings we create can also be reinvested back into the organisation for the benefit of the patients we serve.”

Adam Kantor, CEO at Business Systems comments, “We are delighted to have been shortlisted for the Best Healthcare Analytics project for the NHS, recognising the collaborative efforts and dedication of our staff members over the last 12 months to successfully implement NICE Nexidia Speech and Text Analytics. IC24 are committed to delivering improved outcomes for their patients, and to be chosen among the other incredible nominees is a wonderful achievement.  This nomination has been a tremendous boost to staff at IC24 and Business Systems and I am sure it will bolster our continued efforts to improve both our services.”  

The full list of nominees for the HSJ Partnership Awards 2022 can be found on

The selected winners will be announced during the awards ceremony at Westminster Park Plaza, London on March 24th 2022.

Notes to Editors

For more information/media enquiries relating to the 2022 HSJ Partnership Awards, please contact Rebecca Bright via [email protected].

For more information relating to Business Systems please contact David Baughan, Client Services Director.

About the Partnership Awards

The HSJ Partnership Awards celebrate and showcase collaborations and partnerships driving transformations and improving patient outcomes across the NHS.

About HSJ

Health Services Journal is the only title to cover all aspects of publicly funded healthcare, providing news, analysis, best practise information from some of the most powerful and respected figures in health. The HSJ audience is formed of healthcare leaders from both clinical and non-clinical backgrounds and both public and private sectors.

HSJ is published by Wilmington PLC, a company dedicated to providing information and training to professional business markets. Their publications across the Health, Risk and Compliance, Finance, Legal and Insight sectors are united by one common aim- to turn knowledge into advantage. Wilmington PLC enables professionals to enhance performance and innovation by providing high quality, relevant and reliable information, education and knowledge.