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NICE Inform Call Recording

Recording emergency 999 calls at Dorset Ambulance NHS Trust

3 min read
Author Business Systems UK
Date Dec 23, 2003
Category Call Recording Products
Dorset Ambulance NHS Trust upgraded their voice and radio recording system to the new Mirra Series 2 cost effective recording solution for public safety organisations from Business Systems UK Ltd. The new Mirra high quality digital recording solution provides fast access to calls from any networked PC throughout the Trust. Increased accessibility to calls from all locations enables vital fact verification from 999 callers direct from control room PC’s and more careful compilation of specific calls form quieter areas for police evidence and dispute resolution.

Peter Duffin, Divisional Commander (Control), at Dorset Ambulance NHS Trust explains why BSL was the obvious choice: “Business Systems demonstrated a full understanding of our requirements. The Mirra Series 2 came highly recommended by two other emergency service organisations, who are both extremely happy with the product.”
With the Mirra solution the trust has moved from DAT tape archiving to advanced DVD optical storage, which has enabled administration time to be significantly reduced. Locating calls is now instant from DVD’s, meaning that requests from the Police to find calls for evidence or further crime investigation can now be answered quickly.
“I would certainly buy from Business Systems again and recommend them to other organisations; their support throughout the implementation process has been very good.” Peter Duffin concludes with his opinion the support service from Business Systems UK Ltd:
The Mirra Series 2 is also used extensively within finance and small contact centres environments.