Call Recording Products

Legacy voice data can be challenging for organisations – often difficult to keep track of, manage, and adhere to regulatory demands. Nevertheless, there are a few key steps that can be taken to simplify legacy voice data management.  1. Consolidate your View of your Legacy Voice Data For organisations with considerable legacy voice data estates, one of the biggest challenges is keeping tabs on many different storage solutions that may be in use simultaneously. Because the nature of voice recording...

As international hubs where individuals from different backgrounds and cultures come together, the diversity of trading floor and banking environments can introduce complexities in voice transcription due to variations in accents, dialects, and industry-specific jargon. Compliance teams must ensure that transcriptions accurately capture the intended meaning of conversations, even when language barriers or technical terminology exist. The majority of errors or inaccuracies in transcriptions often come from transcription engines which are unable to cope with trader speed and jargon. This...

Call Recording solutions are used in most organisations today, particularly ones which are customer-facing. Voice recording is a popular call centre software solution and is used by many. Depending on which industry is using this technology, the benefits vary. For example, a bank may be using call recording for compliance adherence and fact verification. A contact centre, may be using call recording for agent/employee training, script adherence and dispute resolution.  Government and Healthcare organisations on the other hand, may be...

When organisations think about improving their business operations, a lot of the time they tend to overlook smaller things that could potentially have a big impact on the business. For example, integrating a call recording system is often one of those overlooked methods of improving a business.  Sometimes big business changes can be improved by what we like to call 'smart changes'; you will be surprised at the impact one change, such as installing a call recording solution, can have on your business.  Contact centres in particular, look for call...

Many financial companies have created voice/call recording mayhem for themselves by surrounding themselves with multiple voice recording solutions, but there is a way out of the software jungle explains Richard Mill from Business Systems. Voice recording is a critical core compliance for financial services companies and should be straightforward – yet many companies have muddied the waters by acquiring different voice recording systems over time in different regions. These are often outmoded and incompatible, which is creating a real dilemma...

As the New Year slowly creeps in, we thought it timely to update our article ‘Top 6 technologies that will drive recording compliance in 2017’, and look at it from a 2018 perspective. We’re excited about 2018. The FIFA football world cup is happening and, according to experts, Mars will be making its closest approach to Earth since 2003. Some exciting events to look forward to. And, let’s not forget MiFID II in January. As regulatory frameworks within the financial...

01/09/2005 - Business Systems managed to restore an existing call recording solution with the NiceUniverse quality management software solution, for Lifestyle Services Group (LSG) and sister company Policy Administration Services (PAS) in 2008, providing specialist services. Established in 2000, PAS provides mobile phone insurance administration for Phones 4u, one of the largest independent mobile phone retailers in the UK. Based in Crewe, PAS have a 170 strong call centre team dedicated to dealing with both in and out bound calls...

Vocal Recorders takes another step towards providing one of the most comprehensive recording platforms available today with ASC of Germany agreeing to use its technology to power two new elements of the Vocal Recorder range. ASC call their technology 'Evolution' and this name will be continued under the Vocal badge, with the new products shipping from June 1. "The use of this technology can provide further cost savings to many of our customers who are large capacity users, as channel...

Linking your recorder to your business data Hearing a customer complaint firsthand or listening to what they are telling you about your service is one of the most useful business analysis tools you can have. Call recording systems provide raw data for this application but can fail to provide sufficient search criteria to find the data that is of real value. Metaphorically, you need to separate the wheat from the chaff. But how? What you essentially want to do is...

This is NICE’s 3rd generation of the Nicecall and they have put a lot of effort into giving the market a useable product, which competes well against other comparable mid range solutions such as the VocalPro. In the past NICE have been in a dilemma as to how many features to put into their smaller system and how many to leave out so that it does not detract from its big brother the Nicelog; with the NiceCall Focus III it...

There should be no doubt in anyone's mind just what's in store for them when they visit the web site www.telephonerecordersdirect.co.uk. In a bold move and in line with customer demand, Business Systems has launched a sister company to provide simple, low cost call recording that can be installed on a DIY basis along with advice on how to get the process right. The target customers are the smaller department or company that only wants to record a few telephones...

When a salesman tells you his proposed system upgrade is a "forklift job" you know what he's really saying is, "throw away what you've got and buy new", yeah right! So what is the commercially astute thing to do and just where is the smart money being spent? In this article, the BSL Monitor shows you there's a Nice alternative at a lower cost; so read on to find out more about Nicelog.... Nicelog users really score because there is...

The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo in September and if you can't make that there is the more glitzy (do book early) Business Systems Christmas event in early December at the New London Stock Exchange. (see web for details). As Nice's principal systems integrator in the UK, Business Systems will be flying the flag for Nice to show their latest products with all the application modules....

The runaway success for 2004 for call recording in our book has to be the 'Vocal-Pro', the 'lite' recorder in the Vocal Range. Pound for pound, bang for the buck, power to weight ratio or brake horsepower per tonne, it doesn't matter how you measure it this unit does the business and gets our vote for 'European Call Recorder of the Year'. This model enters with 8 extension channels but also moves smoothly up to 2 x E1's trunkside; add...

Yes folks we’re looking for a bit of nostalgia here. By nostalgia, we mean pictures of an old voice recorder. Kids today think voice recorders have always been digital, 200 + channels arrangements in 4U 19 inch racks; hah! what do they know? We’re looking for the real stuff; 7 feet high, 2 feet wide and 2 feet deep; weighing in at 400 kilos, a solid mass of cast iron, pulsing relays and open spool tape, all of which produced...

Scottish outsourcing call centre, iResponse can now deliver today's campaign information straight to their customer's desk, by first thing the next morning. As a leading provider of contact centre base customer management services, iResponse, use Call Recording to prove to corporate customers that campaigns are performing to expectations, delivering the stipulated quality of service. Finding and distributing relevant campaign information back to the customer quickly and efficiently was proving to be an extremely labour intensive and costly process. Although the...

The latest news for users of Thales or Racal equipment indicates that if you have not thought about changing out or upgrading your Wordnet time is running very short indeed. Nice have announced that Wordnet Series 1 has expired. This is not news but we can tell you that spares are nearly out on these recorders. So if your Wordnet Series 1 breaks down be prepared to upgrade. The news on Wordnet Series 2 is that you can no longer...

The hot story on NICElog Version 9 is zip! :- ‘the man from Tel Aviv - he say no’, in fact you might even say we are under the Nice equivalent of a D-notice. Oh flip! Just when we were all ready to give you the sneak preview; we even had the article written and the printing presses ready to roll. Well, it’s a foolish person who crosses the man from Tel Aviv, so it’s still a secret and you’re...

Addison Lee, London's largest mini-cab and courier company has opted for the VocalEnterprise recording solution from Business Systems UK Ltd. Peter Ingram, IT Director at Addison Lee comments: "We chose our 4th generation recording solution from our long-term supplier Business Systems, as their new recording solution, the VocalEnterprise impressed us by its cost effectiveness and flexibility." In order to maintain the reputation for excellent customer service and punctuality, Addison Lee plan to use the VocalEnterprise solution to monitor an 80...

As conspiracy theories go 3 of the best are:- JFK was not shot by Lee Harvey Oswald, Neil Armstrong did not walk on the moon and a mysterious organization is not destroying Wordnet 1's in deepest Norfolk. As many of you know, poor old WN1 users have a bit of a problem because the manufacturer has stopped producing spares so Business Systems launched a concerted effort to round up all stray WN1's to help those customers in greatest need. A...

Business Systems' 1st quarter of 2004 got off to a storming start thanks to the launch of the new 'Vocal Recorder' product range. Expectations were that the market was ready to accept a new offering and our customers are definitely proving this to be the case. Initial customer feedback indicates they are impressed with the completeness of the product range and of course, the price advantage. The following points summarise the good solid value that appeals to customers Pound for...

Nice have now announced the withdrawal of product support for the Wordnet 2, as of May 31st 2006. Whilst this announcement is welcome insofar as it clears up the ambiguity, the deadline seems a little harsh; especially for those organisations that have been happily buying the product during 2004. If you consider a 4-year write-off or 6-year replacement period, this leaves many companies with a cavernous 2 - 4 year dead-zone in their maintenance support, which is unacceptable. The answer...

As the WordNet 1 silently slips beneath the waves, (metaphorically speaking) barely making a ripple as she goes down, we say goodbye to one of the great voice recorders of our time. Not surprisingly some WordNet 2 owners have watched this passing with a certain amount of foreboding as the shape of things to come. If you then compound Nice’s ominous rumblings about WN2 support with the release of the WN3 last year and proposed Nicelog version 9 just around...

Dorset Ambulance NHS Trust upgraded their voice and radio recording system to the new Mirra Series 2 cost effective recording solution for public safety organisations from Business Systems UK Ltd. The new Mirra high quality digital recording solution provides fast access to calls from any networked PC throughout the Trust. Increased accessibility to calls from all locations enables vital fact verification from 999 callers direct from control room PC’s and more careful compilation of specific calls form quieter areas for...