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WFM Scenario Planning

When is the plug going to be pulled on the WordNet Series 2?

4 min read
Author Business Systems UK
Date Dec 23, 2003
Category Call Recording Products

As the WordNet 1 silently slips beneath the waves, (metaphorically speaking) barely making a ripple as she goes down, we say goodbye to one of the great voice recorders of our time. Not surprisingly some WordNet 2 owners have watched this passing with a certain amount of foreboding as the shape of things to come. If you then compound Nice’s ominous rumblings about WN2 support with the release of the WN3 last year and proposed Nicelog version 9 just around the corner, you can understand why Wordnet 2 users feel that they are headed for a watery grave, sooner rather than later.

Well here’s a lifeline that some of you may not know about. BSL offer a 6-year support promise ‘after product cessation’ on certain products and the WordNet 2 falls into this category. This promise is neither foolhardy nor new as there are some product platforms that sustain the passing of time better than others. A real example is the Philips CLS 8000 (pictured) that BSL supported for 10 years after product cessation; this one has 122,304 hours (14 yrs) on the clock and still looks good.

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Support for discontinued recorders

As manufacturers release new products into the market, older versions become discontinued with spare parts and support also being phased out accordingly. Business Systems continues to provide support on these products – for more information check out our webpage on Support for discontinued recorders or get in touch on 0800 458 2988.