AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Calabrio Workforce Management (WFM)
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
How Reed Wellbeing Transformed Diabetes Prevention with AI-Powered Proactive Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Supporting Leeds Building Society with Colleague Engagement
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
We’re excited to share that Business Systems will be sponsoring NICE Interactions International 2025, the biggest in-person customer experience event of the year. Join us at the world-renowned Twickenham Stadium as we connect with over 800 decision makers from leading industries including banking, insurance, telecommunications, utilities, hospitality, and travel. Why Attend? ✔ Discover Best Practices & Innovations – Learn from NICE industry experts and analysts✔ Network with Key Decision Makers – Connect with C-level executives and Contact Centre Managers✔ Explore...
Customer expectations are evolving, and businesses must adapt with next-level AI, automation, and personalisation to deliver seamless, high-impact customer experiences. Join Business Systems at the 10th Annual Customer Experience Conference, where CX leaders from across industries will share insights on how to leverage AI, automation, and data-driven strategies to transform customer engagement. What’s on the Agenda? ✔ AI, Automation & Emerging Tech – Real-world use cases and their impact on CX✔ The Future of Customer Expectations – Stay ahead of...
The Spring Customer Strategy & Planning Conference is The Forum’s flagship event, bringing together industry leaders to explore best practices, innovation, and practical strategies for enhancing customer operations. Meet Business Systems at The Forum Conference We’ll be on hand to discuss how our Workforce Engagement and AI and automation solutions can help contact centres: Optimise customer interactions across digital and voice channels Reduce operational costs while enhancing service quality Empower workforce planning and engagement with intelligent solutions Schedule a 1:1...