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calabrio community forum

Calabrio Community Forum | June 2024

Host Business Systems
Venue Webinar
Date 06/06/2024 10:00 am
End Date 23/06/2024 11:00 am

Business Systems is back with another instalment of the popular Calabrio Community Forum series, hosted by WEM Consultant and Calabrio Expert, Shaunna Wilson

  • Are you interested in learning what Calabrio could do for your business? 
  • Have you implemented Calabrio already and want to get more out of the solution? 
  • Are you curious about how AI can transform your planning strategy? 

Then join Shaunna on Thursday 6th June at 10am where she will: 

  • Explore the latest Calabrio WFM features and why they’re important 
  • Showcase the Calabrio One roadmap and talk through upcoming innovations 
  • Share her top tips for getting value from Calabrio and answer delegate queries live 

BSL are also delighted to announce Shaunna will be joined by special guest Gavin Rogerson, Resource Planning Manager at Home Group, a leading housing association and social enterprise organisation. 

Gavin will be sharing his story of how he overcame challenges with inefficient resource allocation, manual processes, and siloed data with the help of Business Systems and his preferred WFM platform, Calabrio. 

The partnership resulted in the complete transformation of Home Group’s contact centre and planning operation from one tarred by inefficiencies to a data-driven, agent-centric, and intelligently automated function. 

Register today to reserve your place and hear directly from Home Group on how they achieved: 

  • Intelligent forecasting 
  • Automated scheduling 
  • Real-time data and insights 
  • Reduced AHT 
  • Increased agent engagement 
  • Reduced administrative burden 
  • ROI within 6 months 
  • 90% success rate in meeting SLAs 

Don’t miss out!