Delighting customers can go a long way.
Customers who are emotionally engaged with a brand are more likely to be loyal, and are willing to spend more.
However, there are specific barriers to customer delight.
Here’s a top 10 roundup of what annoys customers the most and how digital customer service and the right training can help.
Our guide explores:
- Each of the top 10 barriers in the way of customer delight
- Their importance in a customer driven world
- How digital customer service plays its part
- The proposed solution behind each barrier