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Consumer Duty - Achieve Positive Outcomes Through Compliance

Consumer Duty – Achieve Positive Outcomes Through Compliance

8 min read Download White Paper
Author Business Systems UK
Category Customer Experience

At its core, the Consumer Duty aims to meet customers’ needs and wellbeing, making it a top priority in every decision with the industry.

In this short guide, we explore the criteria in more detail, listing ways organisations can help address these needs.

Our guide explores:

  • A detailed understanding of the principle
  • How to oversee compliance within an organisation
  • Information on conducting a thorough gap analysis
  • Tips on re-assessing the customer journey
  • What a Consumer Duty Triage Review would include
  • How to ensure long-term compliance with the regulation