At its core, the Consumer Duty aims to meet customers’ needs and wellbeing, making it a top priority in every decision with the industry.
In this short guide, we explore the criteria in more detail, listing ways organisations can help address these needs.
Our guide explores:
- A detailed understanding of the principle
- How to oversee compliance within an organisation
- Information on conducting a thorough gap analysis
- Tips on re-assessing the customer journey
- What a Consumer Duty Triage Review would include
- How to ensure long-term compliance with the regulation
