Only 37% of CX leaders believe they have a well-developed enterprise data architecture that enables high-quality, data-driven and personalised CX (CX Today).
Contact centre reporting is suffering, with organisations being left without a single consolidated view of how the contact centre is performing.
Leaders looking to deliver a personalised and proactive customer experience need to ensure they have a clear data and insights strategy.
Download our guide to gain insights into:
- Common challenges with reporting processes within the contact centre
- Benefits of an efficient reporting process
- Tips & tricks in getting a reporting process set up
- Market trends and latest innovations
