Contact Us
General Enquiries Tel: 020 8326 8326
Need Support? Tel: 020 8326 8300
red box logo
NICE fully colourised logo
NICE in contact fully colourised logo
Verint fully colourised logo
Microsoft fully colourised logo
The Leader's Guide to CX - How to Manage self-service, Bots and AI Customer Service

The Leader’s Guide to CX – How to Manage Self-Service, Bots and AI Customer Service

10 min read Download White Paper
Author Business Systems UK
Category CX Leader's Guide

Consumers are now looking for more digital and self-service options when getting in touch with a business.

But before addressing this need, carrying out a successful automation and self-serve customer service strategy is key, and is something which many organisations fail to do.

In fact, at our last CX Transformation event, we discovered that 40% of CX leaders are still unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice, to self-service and digital.

Download our guide to gain insights into:

  • How AI is transforming the world of CX
  • Implementing a customer-led self-service strategy
  • Tips & tricks in driving adoption
  • Market trends and latest innovations