At our last CX Transformation event, we met with and listened to over 20 companies uncover the biggest challenges they are facing.
Our client success team have now delved deeper into the top 4 challenges.
In this short guide, we explore the first challenge, as voted for by our audience – ‘How Legacy Systems Prohibit Great Customer Experience’.
Our guide explores:
- The challenge organisations face with legacy systems and how they impact CX
- The importance of this challenge and the knock-on effect
- The cause behind why this challenge is still being dealt with
- Top 5 tips on how to manage legacy systems
