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Business Systems - Our People

Great work requires great people

Sitting behind our innovative solutions are team members contributing to the shared success of Business Systems and our clients. A team committed to delighting, with years of experience, unique expertise and exceptional customer service levels. We celebrate and recognise them for going the extra mile for our clients and one another.

Mike Wardell

Chief Executive Officer

With over 20 years of experience in the technology sector, Mike is a passionate and visionary leader with a proven history of double-digit revenue growth and outstanding strategic execution. His core values remain the driver for everything he does, and he is committed to creating a world class culture, delivering excellent customer service and driving fast paced business growth. 

Mike Joined Business Systems from Giacom, following a successful period under his leadership, during which the business increased its revenues more than tenfold, achieved a ‘Best Companies’ accreditation and saw its NPS double. 

Will Davenport - Chief Sales Officer

Will Davenport

Chief Sales Officer

With a drive to succeed, Will become a British Ski Champion at the age of 15, and this competitive nature served him well into his Sales career. After starting in the Business Systems Graduate Sales Scheme in 2012, Will worked his way up, and is producing record years in the company’s 30+ Sales history. He designed a new go-to market approach and management structure, responsible for nurturing many new sales stars. He loves watching Formula One, and stand-up comedy, with Ricky Gervais amongst his favourite comedians.


Andrew Hogan

Head of Global Technical Support

With a keen interest in developing his leadership and teamwork skills, Andrew joined the RAF Regiment on his 18th birthday. Luckily, the world of Technology enticed Andrew instead, and after stints at BT and RACAL he joined Business Systems as an experienced Call Recording Engineer in 1999. Now as Head of Global Technical Support, Andrew is proud to lead his Team to provide the highest level of support. In his spare time, Andrew enjoys playing Badminton and walking all over the South Downs. 


Andrew Jacobs

Chief Architect

AJ always thought he would end up a topflight global level athlete in track and field, where Decathlon was his thing. But the world of Technology and architecture had other plans for him. AJ brings with him more than 25 years’ worth of experience in Telecoms, contact centre solution architecture, delivery, and support. AJ is passionate about building a high performing Technical Team. He also has a great love for being a dad. He is also partial to an occasional skydive

David Mason - Monitoring & Compliance Account Director

David Mason

Monitoring & Compliance Account Director

Keen on Arts and Crafts as a youngster, David dreamed of becoming a Graphic designer. Instead, he settled for the world of Sales, beginning his career in 1983. He joined Business Systems in 2007 and now leads our Monitoring & Compliance Practice Team. Busy family life takes up most of David’s spare time. But with a strong interest in paranormal activities, stemming from a first-hand experience with a resident poltergeist, he is also partial to a good real-life ghost story.


Phil Wigglesworth

Head of Pre-Sales (Monitoring & Compliance)

Phil grew up wanting to be an Archaeologist – History was his passion, and he would often be found visiting the local museums. He joined Business Systems in 1997 as a Technical Services Engineer, bringing more than 25 years’ worth of experience with him, ranging from Technical Support and delivery, through to Solutions Design and Pre-Sales. In his spare time, Phil enjoys running with his local running group. He also enjoys gigs and festivals where a combination of music and beer makes for his perfect day off.

Tina Coster - Head of Project Management

Tina Coster

Head of Project Management

Criminology and Law used to be a fascination of Tina’s while growing up – she wanted to be a barrister. After joining Business Systems, Tina used her passion for critical thinking and problem-solving, to move into the role of Head of Project Management. Tina always brings her can-do positive attitude to the project management team and enjoys being a team player. With a love for the outdoors, you can spot Tina out in the countryside going for a long walk with her kids. If the weather is good, Tina can also be found paddleboarding out on the lake.


Vickesh Patel (Vick)

Head of Engineering

Vick wanted to be a Superhero when he was growing upnotably Batman. Luckily, he decided to put those superhero powers to use in the world of Service delivery and Operations. After joining Business Systems, Vick brought with him more than 14 years’ worth of experience in delivering and supporting Telecoms and contact centre solutions. Vick is a sports buff and in his spare time, loves playing and watching football and cricket. He also loves travelling, particularly to remote and beautiful beaches where you’ll find him trying out the local cuisine – bliss! 


Sam Badham

Head of Global Service Delivery

Born with an artistic streak, Sam loved to draw and sketch when she was growing up. She even dreamed of becoming a Disney animator or an Architect. Sam brings with her a variety of experience in Service Operations and Delivery. She even has a few years’ experience under her belt as a contact centre agent. Sam’s varied experience has helped build a trusted relationship with each one of her clients, which inspires her to deliver great customer service. As a food lover, Sam is always finding new places to eat at or new cuisines to enjoy, especially when travelling.


Hamish Cliff

Head of Client Services

A knack for helping people, Hamish grew up wanting to be a fireman. He joined Business Systems with over 25 years’ worth of experience in the Contact Centre and Service Management space. Hamish has a diverse range of sector experience having worked in Financial Services, Automotive, Public Sector and Technology industries across Europe, Middle East, Africa, and Australia. He also enjoys sports, in particular mountain biking and has a deep love for music, DJing on a regular basis in his spare time. 


Alan Frater

Head of Global Technical Delivery

With a natural talent for sports, Alan (‘Al’) had big dreams of becoming a professional golfer when he left school. Joining Business Systems way back in 1999 as an onsite engineer, Alan worked his way up to Head of Global Technical Delivery – a successful career equivalent to scoring ‘a hole in one’. In his spare time, Alan has taken up another position as ‘Dad’s Taxi’ for his three girls. When he’s not doing this, he’s nurturing his talent for sports by playing and watching it. He even represented Scotland at Ten Pin Bowling in his teens.

Damian Bowen - Chief Operating Officer

Damian Bowen

Chief Operating Officer

Damian has a true love for IT and technology – it’s something he knew he wanted to do even when he was growing up. He also wanted to be a Helicopter Pilot, but luckily his navigational skills were best placed roaming the technology world. After joining Business Systems, Damian has focused on delivering excellence to both clients and his people Damian is a 6th Dan in Shotokan Karate, having trained for over 27 years and is chairman and chief instructor of his own Karate association. 

Marc Waugh-Baccus - Head of Product Management

Marc Waugh-Bacchus

Head of Product Management

Growing up in an era without smart phones meant Marc loved spending time in the great outdoors and people watching, which for a brief time made him want to go into recycling waste management. Marc joined Business Systems in 1996, having adapted to many roles to broaden his skills. In his spare time, Marc takes on DIY projects, having already re-modelled his kitchen and shower room. He’s now ready to tackle his latest project – his ‘garden office’.

Holly McAlpine - Head of People

Holly McAlpine

Head of People

A true animal lover, Holly grew up wanting to be a vet, but wasn’t sure she could deal with the heartbreak that came with such a role. Holly then kick-started her career by gaining a Masters in HR, a Post-Grad Qualification in Law and Management and becoming a Chartered CIPD member. She joined Business Systems with a remit to focus on bringing the ‘People-First’ value to life. With many hobbies, Holly can often be found visiting the theatre, baking up a tasty treat, or travelling to popular and remote holiday destinations.

Neil Draycott - Head of WEM Practice

Neil Draycott

Head of Solutions & Architecture

Neil is a sporty person, so it’s no surprise that he grew up wanting to be a premier league footballer. Instead, he opted to become a team player in the busy world of Workforce Optimisation and Monitoring & Compliance. After starting at Business Systems in 2017 as a Workforce Management consultant he worked his way up to Head of Solutions and Architecture. Neil is passionate about building a community with his customers through Forums and events. In his spare time, Neil keeps active by running 40 miles each week and taking part in half marathons. 


United by one goal: helping businesses thrive

We deliver value through innovation and transform the way people work. Discover more about the values that we live and breathe day to day.

About Business Systems
Business Systems - Our People