Client Success Consultancy
Our Client Success Team are centred around understanding our client’s business challenges and ensuring that our solutions deliver business value
Client Success Services That Help Businesses Transform
We recognise that many clients are frustrated with traditional technology vendors who are only interested in technology-led conversations and sales.
We also understand that as the market grows and evolves, so do our client needs and wants.
We adopt a customer-first approach, focusing on business outcomes, and how technology aligns to and enables the delivery of these outcomes and business value.
How We Help
Our proprietary methodology is centred around understanding our client’s business challenges and ensuring that our solutions deliver business value. We understand that as the market grows and evolves, so do our client needs and wants.
A number of outputs are then developed with the client team to set the direction for change, these include:
- The clients North Star
- The clients Target Operating Model
- The clients Target Technology Architecture
- Transition & Transformation Planning
These outputs help us work with the client & define a clear CX Roadmap, delivered against the client’s priorities, budget & timescales.
How We Help
Our proprietary methodology is centred around understanding our client’s business challenges and ensuring that our solutions deliver business value. We understand that as the market grows and evolves, so do our client needs and wants.
A number of outputs are then developed with the client team to set the direction for change, these include:
- The clients North Star
- The clients Target Operating Model
- The clients Target Technology Architecture
- Transition & Transformation Planning
These outputs help us work with the client & define a clear CX Roadmap, delivered against the client’s priorities, budget & timescales.
Why Choose Business Systems?
- Members of our client success team have first-hand experience working for and with the contact centre, financial services, and public sector industry
- We differentiate ourselves by adopting a customer first approach rather than a vendor led approach
- We align our methodologies to design thinking and solving business challenges
- We count AO.com, UK Power Networks and Royal London among our customers
Meet the Team
David Baughan
Chief Client Officer
Inspired by his brilliant teacher, who had a knack for motivating wilful children, David grew up wanting to be a part of the teaching profession. After joining Business Systems he has since encouraged company growth as a people-focused and client-led organisation. David is passionate about inspiring his colleagues, partners, and clients, and enjoys applying his 27 years’ worth of contact centre and Marketing knowledge to do just this. With a great love for anything car related, David appreciates life in the fast lane.
Hamish Cliff
Head of Client Services
A knack for helping people, it comes as no surprise that Hamish grew up wanting to be a fireman. He joined Business Systems with over 25 years’ worth of experience in Contact Centre and Service Management. Hamish has a brilliant and diverse range of sector experience having worked in Financial Services, Automotive, Public Sector and Technology industries across Europe, Middle East, Africa, and Australia. He also enjoys mountain biking and has a deep love for music, DJing on a regular basis in his spare time.
Mo Hassan
Client Success Manager
Mo grew up wanting to be an Architect. He soon discovered he had another passion – customer service. Mo brings with him a mound of experience, having worked as a Customer Service Manager and independant CX Project Manager. He joined Business Systems in early 2022 and helps clients develop their contact centres to meet their customers’ needs. In his spare time, Mo can often be found booking his ticket to the next Formula 1 race, having already been to Hungary and Monaco.
Our Events
April's Workshop: CX Transformation – New World, New Challenges
